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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Short Term Build Analyst - **Company:** gb British Gas - **Location:** Leeds, UK (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Information Systems, Microsoft Office, Microsoft PowerPoint - **Published:** September 18, 2026 - **Apply:** https://www.totaljobs.com/job/analyst/british-gas-job107994583 ## About the Role * A Strong analytical background and excellent Microsoft office skills are essential * Good understanding of Resource Planning principles and practices * Experience Using eWFM is essential * Experience of working across a wide group of stakeholders * Thorough understanding of what delivers great customer service for our customers and pour people * Highly numerate with good accuracy and attention to detail * Excellent verbal and written communication * Ability to produce clear and concise documents and analysis using PowerPoint and Excel to facilitate comprehension and clear decision making * Performs effectively when faced with time pressures, adversity, disappointment or opposition * Displays a commitment to continuous learning and self-improvement ## Description The Short-Term Build Analyst will undertake the production and delivery of resource plans for work types across Customer Operations from 1 week to 12 weeks' out, and support the Resource Planning teams to plan and schedule activity optimally thereby increasing the profitability of the business, remaining committed to treating customers fairly, * Create a safe environment with the aim of achieving a zero incident work space and ensuring that teams take responsibility for themselves and each other * Contribute to the work-stream to deliver objectives to agreed targets * Responsible for the production and development of resource plans/models/processes to forecast staffing levels, service levels and other key performance indicators * Lead discussions with key stakeholders to ensure inputs into planning models are up to date and reflect latest operational requirements. * Responsible for the impact assessment of risks and opportunities to the plan from and engage with relevant parties to ensure these are effectively communicated * Review performance against plan and engage with operational stakeholders providing analysis of performance against plan * Using specialist resource planning knowledge responsible for interpreting & providing commentary to R&P leadership team on deviation from agreed performance metrics * Own the planning cycles and processes that support production of the plan * Provide a link between Forecasting, Long Term & Change in translation of outputs from these teams into an operationally deliverable plan. * Communicate work outputs effectively * Generate and support the implementation of ideas for improved team outputs that engage key stakeholders and benefit our customers * Responsible for pre and post event analysis to enable ad-hoc scenario modelling that influences future resource decision making * Organise, upskill and support RP projects that drive the business strategy * Keep abreast of business strategy and operational issues to ensure work outputs reflect the latest information * Organise and attend relevant meetings to resolve and give input to business improvements * Support and manage the development of the RP Intranet (when applicable) * Design, maintain and develop governance processes across the Resource Planning teams * Audit RP workforce management systems, working with other departments, to expand control points and gather accurate results * Adhere to the Competence and Training procedures to promote a culture where customers are treated fairly and are properly informed * Ensure data held is compliant with DPA policies and sharing of any staff data is closely monitored and controlled * Ensure (customer related) information systems are operated to the required standard to maintain accurate and secure records * Identify any risks and take action to resolve when asked ## Related Videos - [You’re a great coder? 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