> Markdown version of [/jobs/ext/2970373-first-line-support-agent](https://www.wearedevelopers.com/jobs/ext/2970373-first-line-support-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# First Line Support Agent

- **Company:** Manpower
- **Location:** Birmingham, UK
- **Salary:** £30,784.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Office, Microsoft PowerPoint
- **Published:** September 18, 2026
- **Apply:** https://www.manpower.co.uk/en/job/it/first-line-support-agent/444107

## About the Role

* Excellent communication skills with the ability to adapt to all levels of seniority
 * A passion for problem solving and delivering results
 * Strong customer service experience, with the ability to remain professional in challenging situations
 * Good IT foundations and an interest in developing a career in IT support (previous service desk experience is advantageous)
 * Strong computer skills, particularly in MS Office (Word, Excel, PowerPoint, Access)
 * The initiative to work independently while contributing effectively within a team
 * Ability to learn processes quickly while maintaining accuracy
 * Ability to work under pressure in a fast-paced environment and meet deadlines
 * Experience working towards targets and deadlines is desirable
Skills we can't do without:

 * Demonstrable skills in MS Office applications
 * Excellent communication, listening, and interpersonal skills
 * Ability to build rapport quickly with customers and gather required information efficiently
 * Professional approach when handling a wide variety of customers and challenging situations
 * Methodical, disciplined, and organised approach to work
 * Self-motivated team player with a strong drive for excellence
 * Commitment to delivering high-quality service and customer excellence

## Description

Our client, a reputable organisation, is hiring for driven and enthusiastic First Line Support Agents to join their Service Desk team on exciting Atos campaigns. This entry-level role offers a fantastic opportunity to kickstart a career in IT support, delivering exceptional customer service while supporting end-user IT needs.
What you'll be doing:

 * Handling a high volume of calls from end users, providing clear and professional support
 * Assessing issues to identify problems and determine the best course of action (troubleshooting or escalation to 2nd Line Support)
 * Providing advice and guidance, including when issues fall outside of IT support scope
 * Creating and managing support tickets to record resolutions and required follow-up actions
 * Managing ticket queues and ensuring timely updates and resolutions
 * Delivering a high level of customer support to users at all levels of seniority
 * Striving to meet quality targets such as First Time Fix Rate and average call duration


## Related Videos

- [Building Talent Acquisitions Teams](https://www.wearedevelopers.com/videos/1496-building-talent-acquisitions-teams)
- [Blazing Accessibility Basics](https://www.wearedevelopers.com/videos/568-blazing-accessibility-basics)
- [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents)
- [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com)
- [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies)
- [WeAreDevelopers LIVE - Gaps in CSS,  EU Accessibility Act and more!](https://www.wearedevelopers.com/videos/1314-wearedevelopers-live-gaps-in-css-eu-accessibility-act-and-more)

## Related Articles

- [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette)
- [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)