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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior Network Security Support Engineer - **Company:** Kerv - **Location:** London, UK - **Experience:** Starter - **Salary:** £40,867.0 - **Contract:** Permanent contract - **Skills:** Border Gateway Protocol, Computer Networks, Dynamic Host Configuration Protocol, Domain Name System (DNS), Monitoring of Systems, Internet Services, Internetworking, Intrusion Detection Systems, IP Address Management, Multi-protocol Systems, Network Security, Routing, Open Shortest Path First (OSPF), Simple Network Management Protocols, TCP/IP, Wide Area Networks, Firewalls (Computer Science), Juniper, Web Filtering, Fortinet, Firewall Services Module, Api Management, Servicenow - **Published:** September 18, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5889040183 ## About the Role We're looking for a Level-1 Triage Network & Security Engineer to join our Service Desk Operations Team. This is an excellent opportunity for someone early in their career to gain hands-on experience across a range of technologies including Routing, SD-WAN, Firewalls, and Internet connectivity. This is a hybrid role with 2 days in our London Office, occasional travel to Kerv sites may be required. We're looking for someone who is customer-focused, professional, proactive, and self-motivated., * Basic understanding of networking concepts (Routing, Switching, TCP/IP, DNS, DHCP) * Exposure to SD-WAN technologies * Familiarity with Firewall policies, IPS/IDS, Web Filtering * Routing protocols such as OSPF, BGP, MPLS * Layer 2/3 Switching * DDI technologies (DNS/DHCP/IP Address Management) * Monitoring tools using SNMP or API integrations * ITSM/ticketing platforms (ServiceNow) * Basic familiarity with vendors such as: * HP Aruba / SilverPeak * Arista / VeloCloud * Juniper Mist * Fortinet * Infoblox * Cisco Meraki * LogicMonitor Note: Vendor training will be provided to close any gaps. Skills & Attributes * Methodical and structured approach to troubleshooting * Ability to write clear and concise technical documentation * Excellent written and verbal communication skills * Strong time management and task prioritisation * Passion for delivering excellent customer service * Willingness to learn and grow in a fast-paced environment ## Description As a Level-1 Engineer, you'll be the first point of contact for incoming support tickets, triaging incidents and escalating to the relevant technical teams. You'll work closely with colleagues, customers, and third-party providers to maintain service excellence. Your Part to Play * Triage incoming service tickets related to network and security infrastructure * Provide first-line support for incidents and service requests * Escalate issues to the appropriate technical teams according to SLAs * Communicate professionally with customers and third-party Internet Service Providers * Contribute to implementation plans for change requests * Create and maintain accurate and high-quality technical documentation * Work flexible shifts as required to meet customer needs ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Find a Developer Job: 12 Best Job Sites For Developers](https://www.wearedevelopers.com/magazine/165-find-a-developer-job-12-best-job-sites-for-developers) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)