> Markdown version of [/jobs/ext/2970523-operational-support-officer](https://www.wearedevelopers.com/jobs/ext/2970523-operational-support-officer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Operational Support Officer - **Company:** Brook Street - **Location:** Leeds, UK - **Salary:** £26,749.0 - £27,560.0 - **Contract:** Temporary contract - **Skills:** Digital Technology, Microsoft Office - **Published:** September 18, 2026 - **Apply:** https://www.brookstreet.co.uk/job/administrative-officer-bbbh442719-1789723059/apply ## About the Role * Reliability and strong organisational skills to manage a busy workload. * Confidence in communicating with diverse audiences. * Proficiency in Microsoft Office and digital systems. * A professional, resilient, and calm approach under pressure. * A team-oriented mindset with keen attention to detail. * A passion for delivering excellent customer service. ## Description Operational Support Officer - Leeds Westgate LS1 2RP, Our client, a reputable organisation within the justice sector, is hiring for an Operational Support Officer to join their team in Leeds. This role offers a rewarding opportunity to support court and tribunal operations, ensuring proceedings run smoothly and efficiently., * Assisting with the preparation and smooth running of court and tribunal hearings, including managing documentation and systems. * Handling enquiries via face-to-face, telephone, email, and digital channels from court users, legal professionals, and partner agencies. * Providing clear guidance and support to members of the public, including vulnerable individuals and those with additional needs. * Processing casework, maintaining accurate records, and updating internal systems in line with procedures and data protection standards. * Managing legal documents, correspondence, hearing notices, and administrative tasks to support case progression. * Supporting scheduling, listings, jury administration, and other operational activities to ensure services operate efficiently. * Collaborating with colleagues, judicial office holders, and external stakeholders to deliver a professional service. * Responding professionally to sensitive situations and escalating issues when necessary. * Assisting hearing room activities by preparing case materials and supporting judicial office holders during hearings., Additional details: * Basic DBS check required. Candidates that have spent more than 6 months outside of the UK in the last 3 years will need an additional overseas police check. This check is the responsibility of the candidate to provide. * This is a full-time, office-based role based in Leeds. Join a dedicated team committed to delivering a high standard of service within the justice system. If you're organised, professional, and eager to make a difference, we'd love to hear from you! Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer. Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you. In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Opening Keynote: Civic Coding, A Framework for Democratic Tech](https://www.wearedevelopers.com/videos/963-opening-keynote-civic-coding-a-framework-for-democratic-tech) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Introducing the W3C Web Sustainability Guidelines](https://www.wearedevelopers.com/videos/991-introducing-the-w3c-web-sustainability-guidelines) - [Building a Multi-Agent Orchestration Engine That Actually Follows the Rules](https://www.wearedevelopers.com/videos/100159-building-a-multi-agent-orchestration-engine-that-actually-follows-the-rules) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [The Best Co-Working Spaces in London](https://www.wearedevelopers.com/magazine/296-the-best-co-working-spaces-in-london) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)