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# IT Support Technician Wanted for a Buckinghamshire Academy!

- **Company:** Marchant Recruitment
- **Location:** High Wycombe, UK
- **Salary:** £27,486.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Chrome OS, Educational Software, Desktop Computing, Network Architecture, Software Deployment, Software Engineering, Tablet Computers, Information Technology, Deployment Automation, Laptops, Gsuite, User Accounts
- **Published:** September 18, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5888142103

## About the Role

* Technical Background: Proven experience working in a dedicated IT support role, helpdesk environment, or school technical team.
 * Core IT Knowledge: Solid troubleshooting skills across Windows OS, macOS, ChromeOS, Microsoft 365 / Google Workspace, and basic TCP/IP networking concepts.
 * Problem-Solving Mindset: A logical, methodical approach to diagnosing technical issues with a strong customer-service orientation.
 * Interpersonal Skills: Friendly, patient, and able to explain technical concepts clearly to non-technical teachers and students.
 * Compliance Requirement: An enhanced DBS check registered on the Update Service (or a readiness to complete a clearance process prior to starting).

## Description

Nestled in the heart of the Chiltern Hills within the historic village of High Wycombe, a forward-thinking secondary academy is looking for a skilled, proactive IT Technician to join their technical support team on a permanent, full-time basis, starting as soon as possible.

In this hands-on and varied role, you will be the go-to technical expert for staff and students, ensuring that our classrooms, modern network infrastructure, and digital learning tools operate seamlessly every day in a scenic rural setting.
Job Overview

Working under the direction of the Network Manager, the IT Technician will provide first- and second-line technical support across the academy. You will troubleshoot hardware and software issues, maintain device inventories, set up audio-visual equipment, and help drive digital learning initiatives forward., * Helpdesk & Incident Support: Diagnose and resolve 1st and 2nd-line hardware, software, network, and printer faults logged via the internal helpdesk system.

 * Hardware & Device Maintenance: Image, configure, and repair desktop PCs, laptops, Chromebooks, tablets, and interactive classroom touchscreens.
 * Network & Account Administration: Manage Active Directory / Google Workspace user accounts, password resets, email distribution lists, and basic network permissions.
 * AV & Classroom Tech Setup: Support teachers with audio-visual equipment, projectors, video conferencing tools, and presentation setups for daily lessons and school events.
 * Software Deployment: Install, update, and manage educational software packages and licenses across school workstations using deployment tools.
 * Asset Management & Documentation: Keep the hardware asset register up to date, manage IT consumable stock, and maintain clear internal technical documentation.


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