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# Group IT Service Desk Agent

- **Company:** Safetykleen
- **Location:** Brentford, UK
- **Salary:** £28,000.0 - £33,000.0
- **Contract:** Permanent contract
- **Skills:** Monitoring of Systems, Microsoft Dynamics, Remote Desktop Services, Software Troubleshooting
- **Published:** September 18, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5887567098

## About the Role

* A customer-facing technical support environment where communication and problem-solving are equally important

What matters most is that you are technically minded, customer focused and able to work at pace. You should enjoy solving problems, communicating clearly with non-IT users and taking ownership of issues through to resolution.

What we're looking for

 * Fluency in Spanish, German or Italian, alongside strong English-language skills
 * Experience in first-line IT support
 * A strong troubleshooting and problem-solving mindset
 * Clear written and verbal communication skills
 * Confidence supporting non-technical users professionally and approachably
 * The ability to manage ticket volumes and remain organised under pressure
 * A proactive attitude and strong customer focus
 * Exposure to Microsoft Dynamics would be beneficial

## Description

* Support colleagues in English and your additional European language
 * Resolve login and access problems, software installation queries, hardware provisioning requests and account administration issues
 * Use remote desktop tools to support users working off-site or remotely
 * Troubleshoot and resolve technical issues efficiently, escalating where necessary
 * Take ownership of incidents and requests through to resolution
 * Keep users updated on issue status, expected resolution times and next steps
 * Develop and maintain a knowledge base of common issues and solutions
 * Support effective system monitoring and contribute to a high-quality user experience

Who this could suit

You could be coming from:

 * A first-line support, IT service desk or helpdesk role, with around two years' experience
 * An internal IT support position supporting users across devices, accounts and software