> Markdown version of [/jobs/ext/2970669-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2970669-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** Hays plc - **Location:** London, UK - **Salary:** £37,939.0 - **Contract:** Temporary contract - **Skills:** Issue Tracking Systems, Microsoft Office, Information Technology, Laptops, Servicenow - **Published:** September 18, 2026 - **Apply:** https://www.hays.co.uk/job-detail/it-support-engineer-london_4827708 ## About the Role * Excellent customer service and communication skills. * Strong organisational skills and attention to detail. * Comfortable working in a busy customer-facing environment. * Good Microsoft Office skills. * Ability to prioritise work and manage multiple tasks. * Positive attitude and willingness to learn new skills. * Team player with a proactive approach. Desirable * Previous experience in an IT support, service desk or technology environment. * Experience using ticket management systems such as ServiceNow. * Experience handling stock or inventory. * Understanding of basic IT hardware including laptops, monitors, printers and mobile devices. * Personal Attributes We are looking for someone who: * Enjoys helping people. * Takes pride in delivering excellent customer service. * It is reliable, punctual and professional. * Is keen to learn and develop within the IT industry. * Works well as part of a team. * Can remain calm and positive under pressure. What You'll Gain * Exposure to a large enterprise IT environment. * Hands-on experience supporting a major public sector customer. * Training and development opportunities. * Experience working alongside Desktop Support, AV and Infrastructure teams. * A potential pathway into Desktop Support Engineer, Technical Support Analyst or other IT roles within client. * No extensive IT experience is required. We are primarily looking for great customer service, a positive attitude and a willingness to learn ## Description About role As a Conceirge/Queue co-ordinator with expertise in Operations team, you will collaborate with our client's department. You will be responsible for Administration. Our client is currently looking for a recruit to join their current team, below are the job details for your reference: You can also ask our friendly recruitment team for any questions you may have about the role, between 08.00am till 04.00pm. Monday to Friday. Shifts: Monday to Friday (37.5 hours) Job Description: We are looking for a customer-focused and proactive Tech Hub Concierge to join our on-site IT support team across the client estate. As the first point of contact for customers visiting the Tech Hub, you will play a key role in delivering an excellent customer experience while supporting the day-to-day operation of the service. This position combines customer service, administration, stock management and basic IT support activities within a fast-paced technology environment. Key Responsibilities Welcome customers into the Tech Hub and provide a professional, friendly experience. * Triage customer requests and direct them to the appropriate engineer or support team. * Manage customer queues and appointments effectively. * Assist with the distribution and collection of IT equipment including laptops, monitors, keyboards, mice and mobile devices. * Support stock management activities, including inventory checks and maintaining accurate records. * Prepare IT equipment for deployment to end users. * Update ticketing systems with accurate information and progress notes. * Assist with user onboarding activities and equipment handovers. * Maintain a clean, organised and professional Tech Hub environment. * Work closely with on-site engineers to ensure customer requests are handled efficiently. * Support account-specific projects and technology refresh activities when required. What We're Looking For Essential * Excellent customer service and communication skills. * Strong organisational skills and attention to detail. * Comfortable working in a busy customer-facing environment. * Good Microsoft Office skills. * Ability to prioritise work and manage multiple tasks. * Positive attitude and willingness to learn new skills. * Team player with a proactive approach. Desirable * Previous experience in an IT support, service desk or technology environment. * Experience using ticket management systems such as ServiceNow. * Experience handling stock or inventory. * Understanding of basic IT hardware including laptops, monitors, printers and mobile devices. * Personal Attributes We are looking for someone who: * Enjoys helping people. * Takes pride in delivering excellent customer service. * It is reliable, punctual and professional. * Is keen to learn and develop within the IT industry. * Works well as part of a team. * Can remain calm and positive under pressure. What You'll Gain * Exposure to a large enterprise IT environment. * Hands-on experience supporting a major public sector customer. * Training and development opportunities. * Experience working alongside Desktop Support, AV and Infrastructure teams. * A potential pathway into Desktop Support Engineer, Technical Support Analyst or other IT roles within client. * No extensive IT experience is required. We are primarily looking for great customer service, a positive attitude and a willingness to learn What's in it for you? Rate £18.24/Hr through basic PAYE £20.71 paye premium Contract 12 months contract Timings: 09:00AM - 05:30PM on-site Location London SE10 3ES Next Steps: Once you've applied, one of our friendly recruitment consultants will give you a call and talk you through the screening process. If your application is successful, you'll be involved in a live virtual interview with one of our client's hiring managers to get to know you better. We look forward to speaking to you! #4827708 - Jatin ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)