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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Digital Service Desk Manager - **Company:** Keystone Solutions - **Location:** Aartselaar, Belgium - **Experience:** Expert - **Contract:** Contract - **Skills:** Microsoft Windows, Microsoft Online Services, Cyber Security, Office Suite, Power BI, Microsoft SharePoint - **Published:** June 17, 2026 - **Apply:** https://www.careerjet.be/jobad/be3e730e8d5dea0616079c941a9fc9ee90 ## About the Role * Experience in leading or participating in IT support improvement projects. * Ability to make decisive choices in ambiguous or challenging situations while remaining agile and solution-oriented. * Constructively assertive, willing to engage in difficult conversations while fostering trust and space for team members. * Ability to simplify complex digital issues for users and colleagues, with strong communication skills in Dutch. * Stay updated on industry trends and bring innovation to the team. * Maintain an overview and prioritize tasks effectively through a helicopter view and analytical mindset., As a consultant at Keystone Solutions, you will experience dynamic projects across various client environments, turbo-charged learning opportunities, and a commitment to your career growth. Being a If you are ready to tackle technical and strategic challenges in a dynamic consultancy environment, apply today at . Duration: As soon as possible - 31/12/2026 7 months * (full time) Skills required: * Brede én diepgaande kennis van eindgebruikerssoftware - Level: Advanced - Most recent: This year * Coachend werken aan teamspirit, teammentaliteit en verantwoordelijkheidszin - Level: Expert - Most recent: This year * DNA en cultuur change realiseren binnen een team/teamwerking - Level: Expert - Most recent: This year * Ervaring met beheer van EntraID en ActiveDirectory users en groepen - Level: Advanced - Most recent: This year * Kennis van Client windows OS (stuurprogramma's, configuraties en instellingen,…) - Level: Advanced - Most recent: This year * Microsoft ecosystem: Office suite en outlook, Sharepoint en teams, PowerBI,… - Level: Advanced - Most recent: This year * Rapportage vanuit de tickettool (ook proactief opvolgen en sturen) - Level: Advanced - Most recent: This year * Technische en functionele bagage rond Cybersecurity richtlijnen en policies (incl herkennen en escaleren) - Level: Advanced - Most recent: This year Language requirements: Dutch Level Native or bilingual proficiency English Level Full professional proficiency ## Description We are seeking an interim Digital Service Desk Manager for a consultancy mission at a client site, representing Keystone Solutions. This role requires a minimum of 7 years of relevant experience in a similar position, combining leadership and change management with operational involvement and technical expertise. Team Dynamics: You will join a compact and dedicated team of 6 experienced Service Desk Officers responsible for ensuring the quality, continuity, and user experience of digital services in an accessible and customer-oriented manner., * Lead and coach the team while tackling challenges related to support methods, adherence to procedures, team spirit, and overall team impact. * Work closely with your team to understand the realities of support and take responsibility when necessary. * Ensure smooth operations and a strong user experience that resonates with over 1,400 colleagues and partners. * Provide first and second line support for digital assistance, from hardware and software installation to rights management and problem analysis. ## Related Videos - [REST, GraphQL, gRPC, and more: A comparison of modern API styles](https://www.wearedevelopers.com/videos/100247-rest-graphql-grpc-and-more-a-comparison-of-modern-api-styles) - [One Platform Could Not Fit Them All](https://www.wearedevelopers.com/videos/1919-one-platform-could-not-fit-them-all) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)