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# Technicien Support Informatique N1 H/F

- **Company:** Manpower France S.A.S.
- **Location:** Marseille, France
- **Experience:** Starter
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Microsoft Office
- **Published:** September 18, 2026
- **Apply:** https://www.hellowork.com/fr-fr/emplois/83493123.html

## About the Role

Environnement technique :

 - Windows
 - Microsoft Office 365
 - Outils de gestion de tickets

 - Première expérience en support informatique ou helpdesk appréciée
 - Bon sens du service et de la relation utilisateur
 - Aisance téléphonique et capacité d'écoute
 - Esprit d'analyse et rigueur dans le suivi des demandes
 - Connaissances de l'environnement Windows et Office 365, Windows
Capacité d'écoute
Pack Office
Esprit d'analyse

## Description

Réception et traitement des appels utilisateurs (hotline)

 - Assistance et support de premier niveau
 - Diagnostic et résolution des incidents courants
 - Création, suivi et mise à jour des tickets d'incidents
 - Escalade des demandes nécessitant une intervention de niveau supérieur
 - Accompagnement des utilisateurs dans l'utilisation des outils informatiques


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