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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Operations Engineer - **Company:** Horder Healthcare - **Location:** Crowborough, UK - **Experience:** Experienced - **Salary:** £27,222.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Software Applications, IBM Service Management Framework, Information Technology Operations, Microsoft Office, TCP/IP, CompTIA Strata - PC Hardware Technology Engineer, Wi-Fi Technology, Computer Network Technologies, Information Technology, User Administration, User Accounts - **Published:** September 18, 2026 - **Apply:** https://careers.horderhealthcare.co.uk/VacancyInformation.aspx?VId=140558 ## About the Role You'll be a proactive and customer-focused IT professional who enjoys learning new technologies and delivering excellent support. + At least 2 years' experience within an IT Service Desk or Helpdesk environment + Experience working within an ITIL or similar service management framework + Strong troubleshooting skills across Windows operating systems and Microsoft Office applications + Experience with Active Directory user administration + Knowledge of desktop and laptop hardware support + Experience using IT Service Management tools + Familiarity with remote support technologiesUnderstanding of core networking concepts including TCP/IP, Wi-Fi and Active Directory + Excellent communicators with strong interpersonal skills + Natural problem-solvers who take ownership and deliver results + Comfortable working independently and as part of a collaborative team ## Description At Horder Healthcare, technology plays a vital role in delivering exceptional care to our patients and supporting our colleagues across the organisation. We're looking for an enthusiastic and customer-focused IT Operations Engineer to join our IT team. This is more than a traditional support role. We are continually evolving the way technology services are delivered across Horder Healthcare and are investing in digital solutions that support the future of healthcare. If you're passionate about technology, enjoy solving problems, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from you As an IT Operations Engineer, you'll be a key member of our IT Operations team, ensuring our systems, devices and infrastructure remain reliable, secure and available for colleagues across the organisation. You'll provide technical support, manage and resolve incidents, maintain IT assets and infrastructure, and contribute to projects that help drive our digital transformation agenda. What you'll be doing: + Acting as a first point of contact for IT support requests via phone, email and face-to-face interactions + Taking ownership of incidents and service requests through to successful resolution + Diagnosing, troubleshooting and resolving hardware, software and system issues + Escalating complex issues where appropriate and working collaboratively with IT colleagues and third-party suppliers + Supporting and maintaining a diverse technology environment including Windows devices, mobile technology, printers and telephony systems + Managing user accounts across various platforms, including Active Directory and Microsoft 365 + Deploying and supporting authorised software applications + Maintaining accurate asset and licensing records + Assisting with IT projects and service improvements + Creating and sharing technical documentation and user guidance + Participating in on-call and shift rotas as required + Identifying opportunities to improve systems, processes and the overall digital experience for colleagues ## Related Videos - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)