> Markdown version of [/jobs/ext/2972772-manager-site-reliability-engineering](https://www.wearedevelopers.com/jobs/ext/2972772-manager-site-reliability-engineering). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Manager, Site Reliability Engineering - **Company:** MasterCard - **Location:** North Yorkshire, UK - **Contract:** Permanent contract - **Skills:** Agile Methodology, COBOL (Programming Language), Cyber Security, Computer Programming, File Transfer, Payment Service Provider, Release Management, Reliability Engineering, SQL Databases, Web Technologies, Base 24 EPS, ISO 8583 - **Published:** September 18, 2026 - **Apply:** https://dejobs.org/x/x/8CB0E4A210614190BF8EF4D5A83B0DC5/job/ ## About the Role Experience with BASE24 is ideal and related technologies in a live production environment is highly desirable, including: * HP NonStop systems * Pathway, GoldenGate, and electronic file transfer tools * TACL, TAL, COBOL, SQL (Enscribe), Enform * TACL scripting * ATM Driving * Card authentication, authorization, and EMV standards * Protocols and standards such as ISO8583 and LIS5 * HSMs, cryptology and TLS, * Strong communication, organisation, and time management skills * Proven ability to troubleshoot complex systems under pressure * Experience in 24/7 support role * Experience in financial services or payments environments * Understanding of ITIL practices, change, and release management * Familiarity with Agile methodologies and team-based delivery * Experience with functional and non-functional deployments * Knowledge of programming or web technologies is an advantage * Strong analytical mindset with a focus on continuous improvement and tooling Personal Attributes * Passion for production support, diagnostics, and reliability engineering * Proactive, self-driven, and committed to continuous learning * Collaborative team player with a flexible, adaptable mindset * Motivated to improve processes and embrace emerging technologies * Strong ownership mindset with a desire to make a meaningful impact ## Description We are seeking a Manager, Site Reliability Engineer to support the Production Manager in overseeing a team of individual contributors who support the Card Transaction Services and Faster Payment Services. This role combines line management responsibilities and hands-on technical support. The post holder will be accountable for both the successful delivery of technical outcomes and the leadership, development and wellbeing of a team of engineers. Success in the role requires technical expertise within BASE24 alongside proven people leadership, coaching and stakeholder management skills. Key Responsibilities Alongside technical delivery responsibilities, this role includes direct people management of a small team of engineers which you will: * Provide day-to-day leadership, coaching and support to team members. * Support recruitment activities, including interviewing, selection and onboarding of new team members. * Promote employee engagement, wellbeing and retention. * Support succession planning and talent development within the team. * Act as an escalation point for people-related matters and work closely with HR and senior leadership when required. * Support and contribute to continuous improvement, * Drive innovation in production support, identifying opportunities to improve efficiency through automation and tooling * Contribute to the production support strategy and roadmap, including technology selection * Collaborate with stakeholders to design and implement effective solutions * Investigate production issues and perform root cause analysis, All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: * Abide by Mastercard's security policies and practices; * Ensure the confidentiality and integrity of the information being accessed; * Report any suspected information security violation or breach, and * Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines. ## Related Videos - [Devouring APIs with Python](https://www.wearedevelopers.com/videos/355-devouring-apis-with-python) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Brewing Tea over the Internet](https://www.wearedevelopers.com/videos/697-brewing-tea-over-the-internet) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Hacking AI at the Edge of the Indian Ocean](https://www.wearedevelopers.com/videos/100177-hacking-ai-at-the-edge-of-the-indian-ocean) ## Related Articles - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)