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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support - 6 Month Fixed Term Contract - **Company:** Natural Innovations - **Location:** Nottingham, UK - **Salary:** £30,319.0 - **Contract:** Temporary contract - **Skills:** Microsoft Excel, Data Analysis, Data Auditing, BRCGS Standards Knowledge - **Published:** September 18, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5888127294 ## About the Role Essential Skills and Experience * Experience in a food manufacturing technical, quality, or compliance role. * Knowledge of food safety management systems and HACCP principles. * Experience conducting investigations and root cause analysis. * Experience of internal auditing. * Strong analytical skills with the ability to interpret microbiological data. * Excellent report-writing and communication skills. * Ability to work independently and manage multiple priorities. * Proficient in Microsoft Office applications, particularly Excel. Desirable Skills and Experience * Experience investigating microbiological incidents, including Listeria. * Knowledge of BRCGS Food Safety Standard. * Previous experience responding to customer complaints and technical enquiries. * Internal Auditor qualification. * Experience within a high-care or high-risk food production environment. ## Description To provide interim technical support to the Technical Department, ensuring effective management of microbiological KPI data, customer complaints and investigations, internal auditing activities, and preparation for external audits. The role will play a key part in supporting the Technical Manager and Technical Compliance Manager through a period of increased workload, including conducting detailed investigations and responding to customer enquiries and complaints, Microbiological Data Review and Reporting * Review strategy of microbiological KPI data * Identify trends, anomalies, and areas of concern requiring investigation. * Support continuous improvement initiatives through data analysis and trend reporting. Technical Investigations * Lead and coordinate the full investigation into microbiological trends and complaints, including: * Data collection and analysis. * Root causes, environmental and process review. * Corrective and preventative action tracking. * Report writing and management updates. * Ensure investigations are completed in a timely and documented manner. * Respond professionally to customer technical enquiries and complaints, prepare comprehensive responses and supporting documentation. * Communicate findings and recommendations to the wider business. Audit and Compliance Support * Plan and conduct internal audits against company standards, HACCP requirements, and customer codes of practice. * Document audit findings and verify corrective actions. * Support preparation for customer, regulatory, and third-party audits. * Assist with audit documentation reviews and evidence gathering. * Monitor compliance with food safety and quality management systems. Technical Department Support * Provide day-to-day support to the Technical Manager and Technical Compliance Manager. * Assist with urgent technical issues and requirements * Support completion of corrective actions, investigations, and customer requests. * Maintain accurate technical records and documentation. * Assist with updating procedures and technical documentation where required. ## Related Videos - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [A walkthrough on Responsible AI Frameworks and Case Studies](https://www.wearedevelopers.com/videos/509-a-walkthrough-on-responsible-ai-frameworks-and-case-studies) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [One Pipeline, Three Regulator - SBOM Compliance for the Developer](https://www.wearedevelopers.com/videos/100169-one-pipeline-three-regulator-sbom-compliance-for-the-developer) - [Algorithmic Bias- Preventing Unfairness in your Algorithms](https://www.wearedevelopers.com/videos/43-algorithmic-bias-preventing-unfairness-in-your-algorithms) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)