> Markdown version of [/jobs/ext/2973150-helpdesk-support-analyst](https://www.wearedevelopers.com/jobs/ext/2973150-helpdesk-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Support Analyst - **Company:** CareerCircle - **Location:** Portland, OR, United States - **Experience:** Experienced - **Salary:** $45,760.0 - $52,000.0 - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Wireless LAN, Active Directory, Artificial Intelligence, Apple Mac Systems, VoIP, Unix, Computer Networks, Data Integrity, Linux, Issue Tracking Systems, Virtual Private Networks (VPN), Local Area Networks, Microsoft Office, Systems Architecture, Transmission Control Protocol (TCP), Computer Equipment, Information Technology, Casper Suite, Laptops, Gsuite, Servicenow - **Published:** September 18, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/or/portland/c140bc8b-05ae-4493-a316-7e1089030bb1 ## About the Role Communication Advertisement Issue Tracking Quick Learning Professionalism Time Management Customer Service Computer Science Active Directory Asset Management Slack (Software) Technical Acumen Google Workspace Operating Systems Help Desk Support Peripheral Devices Business Valuation Telecommunications Workflow Management Employee Onboarding Willingness To Learn, Tier 1 Service Desk Position - need 1-3 years of experience in service desk/help desk position and great customer service skills, Must have a strong technical aptitude and must be a quick learner with the ability to understand workflow capability and constraints -Excellent communication skills, both oral and written -Strong organizational and time management skills with the ability to work independently -Working technical knowledge of current IT protocols, operating systems, and standards -Excellent technical knowledge of PC's, printers and desktop hardware -Excellent customer service skills -Desire to learn, improve performance, and ask questions -Ability to maintain professional demeanor under stress -Ability to operate effectively in a team environment with both technical and non-technical team members Skills Windows 10, Active directory, ticketing system, servicenow, A+ Certification Top Skills Details Windows 10,Active directory,ticketing system Additional Skills & Qualifications * Associates degree in computer science, computer information systems or a related field experience may be considered in lieu of expereince * 1-3 Years Experience in Tier 1 Service Desk role * Proficiency in ADs/G-Suite/MS Office/Slack/Zoom/VPN/Asset management/VoIP * Computer config and deploy, Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. ## Description Responds to, resolves, or escalates IT related issues raised via ticket system, chat, phone or walk up related to desktop, laptop, printer, VPN, telecom, and proprietary applications. -Escalate issues and coordinate referrals to appropriate personnel as necessary and notify stakeholders of status updates and ticket closure. -Install or reconfigure appropriate desktop hardware and peripherals, software, operating systems, network components, and telecommunications equipment. -Accurately process employee onboarding/offboarding and account changes via Active Directory and G-Suite. -Participate in ordering, receiving, configuring, and deploying new desktop and laptop computers to end users. -Process decommissioning of hardware after offboarding. Assist in researching accessories and supplies. -Responsible for managing and tracking company assets using multiple tools. -Assist IT with project work such as enterprise-wide systems changes and software updates, writing and updating knowledgebase articles and process documents. -Other duties as assigned., Operations ServiceNow CompTIA A+ Communication Advertisement Issue Tracking Quick Learning Professionalism Time Management Customer Service Computer Science Active Directory Asset Management Slack (Software) Technical Acumen Google Workspace Operating Systems Help Desk Support Peripheral Devices Business Valuation Telecommunications Workflow Management Employee Onboarding Willingness To Learn Full Stack Development Business Transformation Management Information Systems Virtual Private Networks (VPN) Zoom (Video Conferencing Tool) +0 Google IT Support Service Desk Technician TEKsystems Portland, OR*Hybrid Unix Jamf Linux Mac OS Auditing Operations Management ServiceNow Wireless LAN Data Integrity Desktop Support Windows Support Active Directory Asset Management Operating Systems Business Valuation Local Area Networks Lifecycle Management Systems Architecture Full Stack Development Artificial Intelligence Business Transformation Virtual Private Networks (VPN) Troubleshooting (Problem Solving) Transmission Control Protocol (TCP) +0 ## Related Videos - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [WeAreDevelopers LIVE - Node and Package Security](https://www.wearedevelopers.com/videos/2138-wearedevelopers-live-node-and-package-security) - [Shipping Faster with Less: Render on Cloud Hosting, AI Workloads, and the Future of DevOps](https://www.wearedevelopers.com/videos/1894-shipping-faster-with-less-render-on-cloud-hosting-ai-workloads-and-the-future-of-devops) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)