> Markdown version of [/jobs/ext/2973154-it-application-support-specialist](https://www.wearedevelopers.com/jobs/ext/2973154-it-application-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Application Support Specialist - **Company:** Beechwood Sales & Service - **Location:** Kingston, MA, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $78,000.0 - **Contract:** Permanent contract - **Skills:** Private Networks, Microsoft Windows, Active Directory, Artificial Intelligence, Software Applications, Desktop Computing, Microsoft Office, Cisco Nexus Switches, SAP Security, Software Engineering, Warehouse Management Systems, Tools for Reporting, Gsuite - **Published:** September 18, 2026 - **Apply:** https://recruiting.ultipro.com/LKN1000LKF/JobBoard/17703e60-4f35-459a-a290-58545e756c72/OpportunityDetail?opportunityId=b5576a10-be37-4d4f-9a44-69590ca3b70f ## About the Role * Bachelor's degree required (College Transcripts required) * 3 years of IT industry experience * Excellent customer support, communication and service skills * Experience with personal computers operating in Windows environment * Experience in consumer distribution systems, preferred * Excellent organizational skills * Working knowledge of Microsoft Suite & Google Workspace * Experience with hardware troubleshooting, mobile device management platforms, and Active Directory * Support includes off-hours accessibility on a rotating schedule * Overnight travel to remote sites as needed * Knowledgeable about emerging technologies and industry trends * Able to maintain a flexible work schedule, as needed * Familiarity with AI powered reporting tools and solutions ## Description * Diagnose and resolve software issues, system errors, and general computer problems * Provide support for Company's Route Accounting System (VIP). * Provide support for warehouse management systems and operations technologies including but not limited to iPhones, iPads, Voice Pick equipment. * Provide support for Sales Applications, Sales Reporting, Connect * Support additional company used applications including Microsoft Suite, Omnitracs, Nexus, UKG and other regularly used software applications. * Refer major hardware or software problems or defective products to vendors or technicians for service. Install and perform minor repairs to hardware, software, or peripheral equipment * Understand servers and the components that make up the network. Maintain basic troubleshooting skills for server and network issues. Know when to contact network vendors or internal network support staff * Setup employees' system access, email access and user security within software application * Assist with company projects, develop and deploy project plans and communicate with stakeholders and other staff as necessary * Must be capable of independently learning using the tools available from Software and Hardware vendors as well as the company knowledge base and other training materials * Train employees on the use of specific applications and technology tools. * Travel to remote sites to offer support, training and project leadership or assistance. * Maintain a professional and support driven disposition with end users, and strive to understand the end user's goals as well as the business and process goals ## Related Videos - [AI Pair Programming with GitHub Copilot at SAP: Looking Back, Looking Forward!](https://www.wearedevelopers.com/videos/1546-ai-pair-programming-with-github-copilot-at-sap-looking-back-looking-forward) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Beyond GPT: Building Unified GenAI Platforms for the Enterprise of Tomorrow](https://www.wearedevelopers.com/videos/1525-beyond-gpt-building-unified-genai-platforms-for-the-enterprise-of-tomorrow) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)