> Markdown version of [/jobs/ext/2973289-support-engineer-tech-lead](https://www.wearedevelopers.com/jobs/ext/2973289-support-engineer-tech-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer - Tech Lead - **Company:** American CyberSystems - **Location:** Erie, PA, United States - **Experience:** Expert - **Salary:** $78,000.0 - $91,500.0 - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Mendix, ReactJS, Splunk, Appdynamics, Servicenow - **Published:** September 18, 2026 - **Apply:** https://public-rest34.bullhornstaffing.com/rest-services/2WXP1S/query/JobBoardPost?where=id=995124&fields=id,title,publishedCategory(id,name),address(city,state),employmentType,dateLastPublished,publicDescription,isOpen,isPublic,isDeleted ## About the Role * Very good communication and customer facing skills * Should be very good experience working on the incident management/logging tool ServiceNow * Hands on experience in the monitoring tool 'App Dynamics', Splunk * Should have experience in trouble shooting portal-based applications developed on Mendix/React/Javascript * Knowledge of US Insurance domain is an added plus ## Related Videos - [Watch Tests Go Brrrr! : Getting Started with Cypress in ReactJS](https://www.wearedevelopers.com/videos/282-watch-tests-go-brrrr-getting-started-with-cypress-in-reactjs) - [Our journey with Spring Boot in a microservice architecture](https://www.wearedevelopers.com/videos/511-our-journey-with-spring-boot-in-a-microservice-architecture) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Agile work at CARIAD – Creating a customer web application for controlling the vehicle ](https://www.wearedevelopers.com/videos/200-agile-work-at-cariad-creating-a-customer-web-application-for-controlling-the-vehicle) - [Handling incidents collaboratively is like solving a rubix cube](https://www.wearedevelopers.com/videos/680-handling-incidents-collaboratively-is-like-solving-a-rubix-cube) ## Related Articles - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [React Developer Salary [2023]](https://www.wearedevelopers.com/magazine/198-react-developer-salary-2023) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)