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# Collaboration Solutions Engineer

- **Company:** Koch Business Solutions, LP
- **Location:** Plano, TX, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Artificial Intelligence, Microsoft Office, Power BI, Microsoft SharePoint, Office365, Generative AI, Information Technology, Yammer, Servicenow
- **Published:** September 18, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18342680?backUrl=%2Fcareer%2F18342680%2FCollaboration-Solutions-Engineer-Texas-Plano

## About the Role

* Experience working with Office 365, Active Directory, Exchange.
 * Experience working both independently and in a team-oriented, collaborative environment.
 * Experience in writing knowledge base articles based on resolution paths.
 * Experience working with End users to troubleshoot and resolve their Office 365 issues.
 * Demonstrated ability to apply AI/GenAI capabilities to improve business outcomes.

What Will Put You Ahead

 * Bachelor's/Master's degree in Computer Science/Information Technology, or related field.
 * Experience with ServiceNow or similar ticketing tool.

## Description

* Be an active member of global team that works with and supports O365 products.
 * Own administration and support of O365 (SharePoint, Exchange, OneDrive, Yammer, Teams, etc.) as well as PowerPlatform (Flow, Apps, PowerBI).
 * Apply advanced critical thinking, technical skills, and knowledge to collect needed information to resolve issues in a highly complex and fast-paced environment.
 * Drive Problem Management through identification of recurrent problems and subsequent root cause to improve processes and drive long term value.
 * Enable 1st/2nd level support through knowledge sharing opportunities, documentation, troubleshooting, process improvement and training.
 * Creating documentation that is easily consumed by a global audience by both customers and support organizations.
 * Responsible for supporting customer requests. Focusing on improving ticket SLAs, volumes, and customer satisfaction. Ensuring prompt resolution.
 * Escalation point for critical incidents and outages for the products.
 * Work as part of a global team providing support after hours as required.


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