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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal Application Support Manager - **Company:** DHL - **Location:** Diegem (Machelen), Belgium - **Contract:** Permanent contract - **Skills:** Performance Tuning, PRINCE2, Systems Integration, Software Troubleshooting, Data Analytics - **Published:** June 15, 2026 - **Apply:** https://be.indeed.com/viewjob?jk=34f31636f91aedb9 ## About the Role Do you have a Master's degree?, * Extensive experience in application support within complex, global IT environments * Proven track record managing mission-critical systems and high-availability services * Strong experience leading large-scale IT initiatives, migrations, or transformation programs * Deep understanding of ITIL principles, incident, problem, and service management * Solid technical knowledge across applications, infrastructure, and integrations * Ability to troubleshoot complex technical issues and drive resolution effectively * Experience working with global, cross-functional, and distributed teams * Strong stakeholder management skills with the ability to influence at senior levels * Excellent communication skills, with fluency in English (written and spoken) * Strong analytical thinking and data-driven problem-solving capabilities * Ability to prioritise effectively in high-pressure and fast-paced environments * Proactive mindset with a strong focus on continuous improvement and innovation * Experience with monitoring, reporting, and service performance optimisation * Relevant certifications such as ITIL, PRINCE2, or technical certifications are an advantage * Leadership mindset with the ability to guide, mentor, and coordinate without direct authority ## Description In this highly visible role, you will act as a technical authority and service owner, driving complex initiatives, managing high-impact incidents, and shaping the strategy for global platforms. You will collaborate with senior stakeholders, influence decision-making, and ensure our services meet the highest standards of performance and availability. ., * Ensure services consistently meet agreed SLAs, KPIs, and business expectations * Lead major incident and recovery management, minimizing business disruption * Proactively identify, analyse, and eliminate recurring incidents and root causes * Act as a senior technical expert providing guidance on complex issues and solutions * Contribute to architecture, design, and implementation of new systems and integrations * Lead and support complex migrations, transitions, and transformation initiatives * Drive continuous service improvement through monitoring, reporting, and optimization * Build and maintain strong relationships with business stakeholders and partners * Act as a trusted advisor, influencing technical and strategic decisions * Manage and coordinate global, cross-functional teams and technical resources * Ensure adherence to ITIL practices and internal processes across service operations * Support and contribute to project delivery, ensuring timelines and objectives are met * Identify opportunities to enhance efficiency, scalability, and service quality * Provide regular service reviews, reporting, and insights to senior stakeholders ## Related Videos - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [PySpark - Combining Machine Learning & Big Data](https://www.wearedevelopers.com/videos/44-pyspark-combining-machine-learning-big-data) - [Tour de Force: Open-Source LLM Inference Optimization from Simple to Sophisticated](https://www.wearedevelopers.com/videos/100099-tour-de-force-open-source-llm-inference-optimization-from-simple-to-sophisticated) - [How Data is Shaping our Games](https://www.wearedevelopers.com/videos/176-how-data-is-shaping-our-games) - [What If We've Been Scaling Stream Processing Wrong All Along?](https://www.wearedevelopers.com/videos/100139-what-if-we-ve-been-scaling-stream-processing-wrong-all-along) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam)