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# Senior IT Support Engineer (Aartselaar)

- **Company:** Computacenter
- **Location:** Zaventem, Belgium
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, IMac, Desktop Computing, Issue Tracking Systems, Network Troubleshooting, System Software, Wi-Fi Technology, Enterprise Software Applications, Peripherals, Laptops
- **Published:** June 12, 2026
- **Apply:** https://be.indeed.com/viewjob?jk=12ded29639d9b9f8

## About the Role

Do you have experience in Windows?, * Proven experience in IT support (L2) in a corporate or enterprise environment

 * Strong expertise in:
 + Windows 10/11 troubleshooting & configuration
 + Microsoft 365 and enterprise applications
 + Hardware diagnostics (laptops, desktops, printers, peripherals)
 + Mobile Device Management (MDM)
 + Network troubleshooting (LAN/Wi-Fi connectivity)
 + Audio-visual / meeting room technologies
 * Experience with ticketing systems and SLA-driven environments
 * Familiar with ITIL-based support processes
 * Excellent customer-facing and communication skills
 * Strong ownership mindset and accountability
 * Highly organized with the ability to manage priorities independently
 * Problem-solver with a proactive and solution-oriented approach
 * Adaptable to change and able to work in a dynamic, international environment
 * Fluent in Dutch and English

## Description

As a Senior IT Support Engineer, you will provide high-quality onsite technical support at a key customer location, working within an international EMEA team. Acting as a trusted IT expert, you will support end-users via a TechBar model, resolving technical issues, delivering break/fix services, and ensuring an exceptional customer experience.
You will combine strong technical expertise with excellent communication skills, supporting users both in-person and via virtual channels (e.g. MS Teams).
What you'll do

 * Provide onsite IT support for laptops, desktops, mobile devices, and peripherals via TechBar and desk-side support
 * Deliver Level 2 support, including hardware, system software, and workplace troubleshooting
 * Manage and coordinate vendor support for server and hardware issues
 * Own and manage the full ticket lifecycle (log, monitor, communicate, resolve, close) in line with SLAs
 * Handle IMAC activities (Install, Move, Add, Change) including device setup, collection, and user onboarding/offboarding
 * Maintain spares inventory to meet agreed service levels
 * Support executive meetings, boardrooms, and events (AV setup & troubleshooting)
 * Analyse incident trends and proactively recommend improvements
 * Collaborate with Service Desk (L1), L3 teams, and other stakeholders to improve resolution efficiency
 * Maintain and update process documentation and procedures
 * Drive continuous service improvement initiatives

What you'll need


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