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# SAP Competence Center - Functional Analyst Production, Projects and Engineering 1

- **Company:** Atlas Copco
- **Location:** Belgium
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, SAP (Applications)
- **Published:** June 12, 2026
- **Apply:** https://be.indeed.com/viewjob?jk=7e7beb920ee0672b

## About the Role

Do you have experience in Business requirements?

## Description

* Responsible for managing the Finance and Controlling stream within the SAP Competence Center Operations Team, a small team of experts located in strategic locations globally.
 * Follow-up the service delivery of the external partner and ensure the right level of quality and qualification
 * Ensure the delivery of support in related area is in line with agreed service levels and beyond, and this over the different related SAP platforms.
 * Manage support KPIs to achieve a high level of customer satisfaction and strive for continuous improvement of the team's efficiency and effectiveness
 * Maintain close contact to other Operations Teams, the different team in Product Operations (Template team) and the Roll-out teams, in order to have a good contextual understanding of the related programs and evolution of the solution.
 * Quality-assure the hand-over process to operations for the related stream
 * Become a trusted and respected escalation point for the business, showing excellent understanding of business requirements and having a reputation of "getting things done"
 * Prioritize problem management and bug fix change requests in the related area, aiming for a continuous reduction of support ticket volumes
 * Steering ability of MEC and YEC processes. Deliverance and coordination of work arounds in this areas under time pressure
 * 3rd level support expertise to support external partner in tricky or ambitious tasks


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