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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** Sowelo Consulting - **Location:** Düsseldorf, Germany - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Outlook, Cloud Computing, Computer Networks, System Configuration, Issue Tracking Systems, Microsoft Office, Citrix Systems, Oracle (Applications), Remote Service Software, Salesforce.Com, SAP (Applications), Data Logging, Enterprise Software Applications, Cloud Platform System, Computer Equipment, Deployment Automation - **Published:** September 18, 2026 - **Apply:** http://soweloconsulting.theresumator.com/apply/jobs/details/WKhQcINVxZ ## About the Role Do you have hands-on experience or training in IT support, hardware troubleshooting, or desktop operating systems? Do you want to step into a dynamic role supporting end users and local infrastructure? Do you speak fluent German and English?, * Up to 1 year of professional experience or practical IT training/education in IT support, helpdesk, or field support. * Solid foundational knowledge of Windows 11, Office 365, Outlook, and PC hardware troubleshooting (predominantly HP). * Basic understanding of service desk ticketing systems, IT asset lifecycle management, and remote support tools. * Ability to provide clear, customer-oriented support via phone, email, and on-site assistance. * Strong problem-solving skills utilizing knowledge bases, vendor documentation, and team guidance. * Fluent German and communicative English (minimum B1 level, spoken and written). Nice to have: * Familiarity with enterprise software platforms (e.g., SAP, Oracle, Salesforce-training will be provided) * Basic exposure to cloud environments (Citrix, Cloud PCs) or network printer/server configurations * Prior experience supporting corporate multi-site or remote end-user environments Key to success: * High eagerness to learn and troubleshoot technical challenges * Proactive, organized working style with a strong commitment to end-user satisfaction ## Description Our client is seeking a Junior IT Specialist to join their Managed Service division. In this entry-level role, you will deliver Level 2 technical support for workstations, mobile devices, and standard software, manage hardware assets across their lifecycle, and assist regional IT leaders with local PC and infrastructure coordination. You will work directly with end users and collaborate with regional and global IT teams to resolve technical issues efficiently., * Providing L2 support for Windows 11 PCs (HP hardware focus), mobile devices, iPads, network printers, and standard software * Managing tickets within the ticketing system-logging, diagnosing, resolving, and escalating complex incidents to higher-level specialists * Handling full lifecycle asset workflows: deploying, receiving, shipping, and processing returned leased devices * Assisting with hardware upgrades/downgrades (RAM, storage) and configuring systems via enterprise deployment tools (e.g., Company Portal) * Troubleshooting email clients (Outlook), Office 365, Cloud PCs, Citrix, IP/softphones, and print queues * Maintaining accurate IT inventory logs and overseeing hardware tracking tools * Supporting regional leadership with local infrastructure coordination and end-user hardware refresh programs ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn](https://www.wearedevelopers.com/videos/1856-beyond-hiring-building-a-sustainable-talent-acquisition-engine-at-deutsche-bahn) - [Build Delightful Mobile Experiences with Kotlin, Realm, and Atlas Device Sync](https://www.wearedevelopers.com/videos/694-build-delightful-mobile-experiences-with-kotlin-realm-and-atlas-device-sync) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Successful talent development in tech: A joint journey of executives and talents](https://www.wearedevelopers.com/videos/1497-successful-talent-development-in-tech-a-joint-journey-of-executives-and-talents) - [Developers Communities in San Francisco - WeAreDevelopers LIVE from Corgi Cafe](https://www.wearedevelopers.com/videos/2144-developers-communities-in-san-francisco-wearedevelopers-live-from-corgi-cafe) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [IT Salaries in Germany](https://www.wearedevelopers.com/magazine/287-it-salaries-in-germany)