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# General Technician - Technical Services @ Alief Support Facility

- **Company:** Alief Independent School District
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Salary:** $22,026.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, CompTIA Network+, Computer Networks, Desktop Computing, Microsoft Office, Peripherals
- **Published:** September 18, 2026
- **Apply:** https://api.schoolspring.com/api/Jobs/5930920?domainName=

## About the Role

Education/Certification:

 * Bachelor's degree from an accredited university in a computer related field preferred
 * Preferred certifications include: CompTIA A+, CompTIA Network+, or any relevant Microsoft certificates

Special Knowledge/Skills/Abilities:

 * Proficient in the support of computers, software, printers, and related peripherals
 * Thorough understanding of networking concepts and capabilities
 * Proficient understanding of how to manage user and computer objects in Active Directory, including organizational unit structure
 * Excellent written and oral communication skills
 * Ability to communicate and work well in a large diverse workforce
 * Strong organizational skills with the ability to multitask

Experience:

 * Minimum of three (3) years of experience providing technical support required

## Description

To be the first point of contact for users seeking technical assistance regarding technology issues. Will be responsible for installations of new hardware purchased at a central level, assisting campuses with specialty applications/upgrades, provide detailed technical phone support for users, will be responsible for tracking incoming calls in a trouble-ticket call-tracking system, and will be responsible for call escalation and routing to appropriate technology personnel., * Perform detailed phone support for any user requesting assistance with technology related issues while providing a high level of customer service.

 * Assist, diagnose, and resolve technology problems relating to computers, laptops, software, peripherals, and related technologies.
 * Provide detailed technical support for the Microsoft family of products; including Windows Operating Systems and Office 365.
 * Provide basic network administration tasks such as user account resets, password resets, and print queue monitoring.
 * Keep detailed technical support records in a district trouble-ticket call-tracking system.
 * Installation and setup of computers, software, peripherals, and other technology equipment.
 * Provide technical support for other software and hardware as assigned by the Manager of Help Desk and Administrative Technical Support.
 * Communicate effectively, verbal and written, with all users and technology personnel.
 * Assist users in any new installations/upgrades as directed by the manager of specialty apps/installations.

Other

 * Follow district safety protocols and emergency procedures.
 * Compile, maintain, and file all reports, records, and other documents required.
 * Maintain an appropriate level of technology competence to meet the current and future needs of Alief.
 * Implement alternative methods of instruction as needed.
 * Perform other duties as assigned


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