> Markdown version of [/jobs/ext/2977159-onsite-it-supervisor](https://www.wearedevelopers.com/jobs/ext/2977159-onsite-it-supervisor). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Onsite IT Supervisor - **Company:** Qualfon Corporation - **Location:** Irving, TX, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, IT Management, IP Addressing, Virtual Private Networks (VPN), Networking Basics, Microsoft PowerPoint, User Environment Management, Wi-Fi Technology, Peripherals, Microsoft InTune, Computer Equipment, Information Technology, Laptops - **Published:** September 18, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18341141?backUrl=%2Fcareer%2F18341141%2FOnsite-It-Supervisor-Texas-Irving ## About the Role * Demonstrated experience leading, supervising, or coordinating a technical support or end user computing team. * Strong customer service, communication, and relationship management skills. * Strong working knowledge of Microsoft Office applications, including Outlook, Excel, Word, Teams, and PowerPoint. * Familiarity with Microsoft Intune or similar endpoint/device management platforms. * Working knowledge of Active Directory, user account support, group membership basics, and access troubleshooting. * Understanding of desktop hardware, laptops, peripherals, printers, and common end user technology support needs. * Basic understanding of networking fundamentals, including connectivity, IP addressing concepts, Wi-Fi, VPN, and troubleshooting methods. * Ability to manage competing priorities, track follow-up items, and drive issues to closure. * Ability to document procedures, maintain accurate inventory records, and support process improvement initiatives. * Professional judgment, accountability, and the ability to communicate effectively with both technical and non-technical audiences. Preferred Qualifications: * Associate's or bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field is helpful but not required. * Experience supporting endpoint management, device deployment, onboarding, or technology asset lifecycle processes. * Experience working in a service desk, desktop support, field support, or enterprise IT operations environment. * Experience developing team schedules, service metrics, process documentation, or standard operating procedures. * Relevant certifications such as Microsoft 365, Microsoft Intune, CompTIA A+, Network+, or similar credentials are a plus. ## Description The End User Computing Supervisor is responsible for leading and supporting the daily operations of the End User Computing team. This role oversees team performance, scheduling, goals and objectives, customer and internal device inventory, peripherals, and service delivery expectations. The Supervisor serves as a key point of contact for customer relationship management and works closely with internal stakeholders to ensure end users receive reliable, timely, and professional technology support., Supervise, coach, and support a team responsible for end user computing services, desktop support, device readiness, and customer-facing technical assistance. * Establish, communicate, and monitor team goals, objectives, priorities, and performance expectations. * Coordinate team schedules to ensure appropriate coverage, responsiveness, and alignment with business needs. * Manage customer and internal device inventory, including laptops, desktops, peripherals, accessories, and related equipment. * Support hardware lifecycle activities, including deployment, tracking, return, replacement, and reuse of end user technology assets. * Maintain strong customer relationships by communicating professionally, setting clear expectations, and ensuring timely follow-up on service needs. * Serve as an escalation point for end user support issues and help remove barriers to resolution. * Promote consistent processes, documentation, and accountability across the End User Computing team. * Partner with IT leadership, procurement, operations, and customer stakeholders to support onboarding, equipment planning, and ongoing technology needs. * Ensure the team follows company policies, security standards, asset management processes, and service quality expectations., * Team schedules and coverage are maintained to meet business and customer needs. * Inventory records for devices and peripherals are accurate, current, and actionable. * Customer relationships are managed professionally with clear communication and timely follow-through. * Support issues are resolved or escalated appropriately, with a focus on service quality and end user satisfaction. * Team goals, objectives, and process expectations are clearly communicated and consistently followed. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Fake or News - AI Toothbrushes, Carrier Pigeon Tech & Life on Mars - Krzysztof Cieślak](https://www.wearedevelopers.com/videos/2165-fake-or-news-ai-toothbrushes-carrier-pigeon-tech-life-on-mars-krzysztof-cieslak) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)