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# Technical Support Specialist

- **Company:** SIMX INC
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Salary:** $50,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** JIRA, Local Area Networks, Salesforce.Com, Wireless Access Point, Network Routers, Headsets, Zendesk
- **Published:** September 18, 2026
- **Apply:** https://www.wayup.com/i-j-Technical-Support-Specialist-SimX-Inc-573882159057096/

## About the Role

+ 2-4+ years in technical support, desktop support, or IT field operations
 + Nebraska residency required (ability to travel regionally up to 25-30%).
 + Hands-on hardware/networking troubleshooting experience (VR/AR hardware, mobile access points, local networks)
 + Hands-on proficiency with modern help desk systems (e.g., Zendesk, Jira Service Management) and CRM tools (e.g., Salesforce).
 + Exceptional written and verbal communication skills with an ability to simplify complex technical topics.
 + Self-motivated, collaborative, and capable of managing priorities independently in a fully remote environment.
You must live in Nebraska and be authorized to work in the United States.
PREFERRED QUALIFICATIONS
Note: these are not required to be a successful applicant, but we'd love it if you have one or two! Please also feel free to let us know if you have skills not listed here that you think would make you a great fit for our company.

 + Active experience configuring or maintaining VR/AR headsets (Meta Quest, HTC Vive, etc.).
 + Prior experience supporting EMS, hospital IT, or rural healthcare infrastructure.
 + Familiarity with Nebraska's rural geography and healthcare systems.

## Description

We are seeking a highly motivated Technical Support Specialist to deliver a combination of on-site field technical support across Nebraska and remote online ticket resolution for national SimX accounts.
In this dual-impact role, you will serve as the hands-on hardware and software specialist for Nebraska Critical Access Hospitals, EMS agencies, and training facilities participating in state health education initiatives. When not in the field, you will join our remote support queue, resolving tickets, live support calls, and technical inquiries for SimX customers across the country.
CORE RESPONSIBILITIES

 + In-Person Nebraska Support: Perform hands-on setup, hardware troubleshooting VR headsets, routers, and device deployment at rural Nebraska clinics, CAHs, and EMS stations.
 + Online Support: Manage tier-1 & 2 ticketing for SimX customers within SLA guidelines.
 + Infrastructure Guidance: Assist rural Nebraska sites with local network configurations, mobile setup, and hardware maintenance
 + Knowledge Base: Build user-friendly troubleshooting guides tailored for both technical IT staff and non-technical rural first responders.


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