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# NOC Communications Specialist

- **Company:** Resourcesoft, Inc.
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Disaster Recovery, Network Monitoring, Computer Network Operations, Os Ticket, SolarWinds (Software), Network Support, Call Tracing, Servicenow
- **Published:** September 18, 2026
- **Apply:** https://www.dice.com/job-detail/04cb9d0c-14d3-46c4-bc8f-94012e27b96c

## About the Role

* 2 or more years of experience in systems administration, help desk, or call center support.
 * Proficiency with incident management, call tracking, and ticketing software, preferably ServiceNow.
 * Experience monitoring network operations using tools such as SolarWinds and SquaredUp.
 * Experience troubleshooting end-user issues across varying IT skill levels and escalating as needed.
 * Experience with after-hours or shift-based network operations center (NOC) support.
 * Excellent written and verbal communication skills, with strong phone etiquette and customer-service orientation.

## Description

* Answer inbound network support calls and create/escalate trouble tickets to engineers and third-party providers.
 * Monitor network and hardware status using established tools, initiating action on outages and alarms.
 * Perform first-line investigation, diagnosis, and prioritization of network incidents.
 * Coordinate with network staff and vendors to support service restoration efforts.
 * Serve as the primary after-hours network contact, issuing status updates and incident communications.
 * Update network operations and knowledgebase documentation, and support disaster recovery activities.


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