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# Technical Support Representative

- **Company:** SG ANALYTICS INC.
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Contract:** Contract
- **Skills:** Databases, Internetworking, LiveChat, Microsoft Office, Network Connections, Software Tools, Data Logging
- **Published:** September 18, 2026
- **Apply:** https://www.dice.com/job-detail/3210fd13-6172-4e49-bca4-30192855ad3c

## About the Role

Must Requirement: Must have a dedicated, quiet workspace with high-speed internet connectivity. Own Laptop/Desktop, 1. Experience: 0-1 year in technical support, help desk, or customer service.

 2. OS Knowledge: Proficiency in Windows Operating Systems and basic

networking principles.

 3. Software Skills: Experience with database navigation and Microsoft Office

Applications.

 4. Communication: Strong verbal and written English communication skills.
 5. Soft Skills: Solid interpersonal skills, customer orientation, and strong self-

discipline for remote work.

## Description

1. The Technical Support Representative (TSR) delivers multi-channel customer
 2. service and technical troubleshooting from a remote workspace.
 3. Handling phone, live chat, and web tickets, this role focuses on resolving user access issues, guiding product installation, and maintaining high customer satisfaction.

Key Responsibilities

 1. Multi-Channel Support: Handle incoming calls, chats, and web tickets

efficiently from home.

 2. Technical Troubleshooting: Solve network connectivity, software

downloads, and installation issues.

 3. Account Maintenance: Assist users with login problems and password

resets.

 4. Product Guidance: Provide clear instructions on basic product navigation

and features.

 5. Ticket Logging: Document detailed logs for every interaction to track query

trends.


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