> Markdown version of [/jobs/ext/2978489-desktop-support-engineer-l1-remote-us-only](https://www.wearedevelopers.com/jobs/ext/2978489-desktop-support-engineer-l1-remote-us-only). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Engineer L1 - Remote US Only - **Company:** Blue Mantis - **Location:** Atlanta, GA, United States - **Experience:** Experienced - **Salary:** $43,680.0 - $52,000.0 - **Contract:** Voluntary work - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Antivirus Softwares, JIRA, Microsoft Azure, Wireless Broadband, Microsoft Outlook, Computer Networks, Desktop Computing, HP Thin Clients, Issue Tracking Systems, Microsoft Office, Microsoft Visio, Windows Mobile, Netsuite, Microsoft PowerPoint, Salesforce.Com, Security Support Provider Interface, VPN Clients, Computer Network Technologies, Okta, Office365, Sonicwall, Microsoft InTune, Computer Equipment, Laptops, Fortinet, Zendesk, Cisco, Servicenow - **Published:** September 18, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18342547?backUrl=%2Fcareer%2F18342547%2FDesktop-Support-Engineer-L1-Remote-Us-Only-New-Hampshire-Portsmouth ## About the Role 3-5 years of Service Desk Experience * MSP Service Desk experience is a plus, but not a requirement Experience with providing technical assistance over the phone.Able to multi-task by working on multiple open tickets simultaneously. * Experienced in working in a fast-paced environment with multiple priorities and projects. * Able to investigate, analyze and troubleshoot customer issues. * Comfortable making decisions on issue resolution without supervision. * Demonstrates excellent verbal and written skills. Motivated to learn new skills and technology practices; focuses on continual knowledge-based improvement. Skills, Knowledge & Expertise Proficient in the following areas: * Windows Operating system - Windows 7, 10, and 11 * MS Office applications (Outlook, Word, Excel, PowerPoint, Visio, Project) - 2000-2023 * Email support - O365, Exchange & POP * O365 and Azure Admin portal * Familiarity with Intune admin portal and troubleshooting * MFA/2FA Applications (Duo, Azure, Okta, etc.) * Spam Filtration Applications (Mimecast, Microsoft Spam, ProofPoint etc.) * Familiarity with ITSM (Ticketing System) Applications (ServiceNow, JIRA, Zendesk, etc.), ServiceNow preferred, but not required * Familiarity with troubleshooting NetSuite and Salesforce issues * Moderate to Strong Mac iOS troubleshooting capabilities ## Description The L1 EUX Engineer provides support to all Managed Services contracted clients. The analyst is responsible for first level technological problem determination, problem/incident recording, and problem resolution to issues reported by customers., The EUX Engineer is the front line in the Service Desk and is responsible for providing technical support by phone and remotely assisting end users from initial contact through troubleshooting and research to final problem resolution., Understanding of a domain/corporate IT environment including PC/Laptop setup * Basic knowledge of network technologies (LAN, WAN, wireless) * VPN clients (Cisco, SonicWall, Fortinet, etc.) Computer hardware support: * Troubleshoot issues with laptops, desktops, and thin clients * USB device support and other peripherals Security support: * Basic knowledge of security principals and best practices * Virus and malware identification and remediation. * Antivirus and Next Gen Antivirus tools (Sophos, Vipre, CrowdStrike, etc.) Printer support: * Setup/install local, wireless, and network printers * Troubleshoot hardware printer issues * Mobile device support: * Setup and troubleshoot issues with iPhone, Windows Mobile, Android, etc. * Install and troubleshoot broadband wireless devices and software Please note: This range is based on our market pay structures. However, individual salaries and hourly pay rates are determined by a variety of factors including, but not limited to business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience. ## Related Videos - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)