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# ServiceNow Platform Administrator

- **Company:** Hays Specialist Recruitment LLC
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Knowledge Management, Release Management, Systems Integration, Software Troubleshooting, Performance Monitor, Servicenow
- **Published:** September 18, 2026
- **Apply:** https://www.hays.com/job-detail/servicenow-platform-administrator-virginia_1186554

## About the Role

Applicants must be legally authorized to work in the United States. Sponsorship not available., * ServiceNow System Administration and Platform Operations

 * ITSM, HRSD, CSM, Employee Center, Service Catalog, Virtual Agent, and Flow Designer
 * Platform Upgrade and Release Management
 * Incident, Problem, Change, and Knowledge Management
 * Instance Cloning and Environment Management
 * ServiceNow Integrations and Plugin Administration
 * Operational Support and Vendor Management
 * Performance Monitoring and Platform Governance
 * Strong troubleshooting, communication, and stakeholder management skills
 * 5+ years of ServiceNow Administration / Platform Operations experience
 * Strong ServiceNow ITSM experience: Incident Management, Problem Management, Change Management, Knowledge Management
 * Experience supporting Production ServiceNow environments
 * ServiceNow instance cloning experience
 * ServiceNow upgrade and release management experience
 * Platform troubleshooting and operational support
 * Experience managing plugins and integrations
 * Strong understanding of ServiceNow security, governance, and compliance
 * Experience leading incident resolution and working with ServiceNow support
 * HRSD (HR Service Delivery)
 * CSM (Customer Service Management)
 * Employee Center
 * Service Catalog
 * Virtual Agent
 * Flow Designer
 * Integration Hub

## Description

* A senior ServiceNow Administrator or Platform Operations Engineer who owns production support, upgrades, cloning, governance, ITSM processes, and overall platform health, rather than a pure ServiceNow developer

 * Platform Administration & Operations
 * Administer and maintain ServiceNow production and non-production environments.
 * Monitor overall platform health, performance, stability, and operational readiness.
 * Manage platform configurations, system properties, plugins, integrations, and platform features.
 * Conduct platform health assessments and coordinate remediation activities.
 * Ensure platform adherence to security, compliance, and governance standards.
 * Support platform maintenance activities, patches, hotfixes, and security updates.
 * Environment Management
 * Coordinate instance cloning activities across development, QA, test, and production environments.
 * Maintain environment consistency and ensure proper alignment between production and non-production instances.
 * Manage upgrade preparation activities, environment validation, and post-upgrade stabilization.
 * Support developer access requests, admin permissions, and environment provisioning
 * Operational Support & Incident Management
 * Serve as a primary point of contact for ServiceNow platform operational support.
 * Lead weekly operational reviews with ServiceNow support teams and internal stakeholders.
 * Review incidents, cases, problem records, change requests, and platform advisories.
 * Escalate critical issues and coordinate resolution with ServiceNow support, engineering teams, and vendors.
 * Track platform defects, PRBs, support cases, and remediation plans to closure.
 * Participate in governance, change review, and architecture discussions impacting the platform.


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