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# IT Support Technician - Tier 1

- **Company:** CYNET SYSTEMS INC.
- **Location:** Boca Raton, FL, United States
- **Salary:** $55,494.0 - $65,894.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Active Directory, Microsoft Outlook, Microsoft Office, System Center Configuration Manager, Software Configuration Management, Office365, Computer Equipment, Information Technology, Windows Client
- **Published:** September 18, 2026
- **Apply:** https://www.careerjet.com/jobad/usadf4045bd813ac127ff1bf8540b9d8ef

## About the Role

* High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus.
 * 0 1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred.
 * Ability to quickly learn new systems in a fast-paced environment.
 * Strong problem-solving, analytical thinking, and adaptability.
 * Able to manage multiple priorities and work independently or in a team.
 * Effective under pressure, with strong organizational and time-management skills.
 * Entry-level Tier 1 role supporting low- to medium-complexity issues.
 * Works under general guidance from senior IT staff, following documented procedures and checklists.
 * Ability to work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday.
 * Ability to participate in after-hours (evening and weekend) on-call rotation.
 * Ability to travel to remote locations to provide support as needed., * Computer hardware installation.
 * Software configuration.
 * Mobile device support.
 * Active Directory.
 * Microsoft Endpoint Configuration Manager (MECM).
 * Office 365.
 * Windows 10/11.
 * Troubleshooting.
 * Asset tracking.
 * Technical documentation.

Qualification And Education:

 * High school diploma or equivalent.

Due to nature of job The candidate must have Ability to lift 50 pounds.

## Description

* Install and configure computer hardware, software, systems, mobile devices, printers, and scanners.
 * Assist in coordinating audiovisual setups and providing video conferencing support.
 * Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM).
 * Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed.
 * Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software.
 * Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11.
 * Collaborate with and assist other areas of the IT department on projects and initiatives.
 * Perform other duties as assigned.

Nice to Have:

 * Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.).
 * Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices).


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