> Markdown version of [/jobs/ext/2979870-network-operations-center-noc-communications-specialist](https://www.wearedevelopers.com/jobs/ext/2979870-network-operations-center-noc-communications-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Center (NOC) Communications Specialist - **Company:** THE JUDGE GROUP, INC. - **Location:** Harrisburg, PA, United States - **Experience:** Experienced - **Salary:** $43,680.0 - $49,920.0 - **Contract:** Permanent contract - **Skills:** CompTIA Network+, CompTIA Security+, Computer Networks, Disaster Recovery, Monitoring of Systems, Virtual Private Networks (VPN), Network Connections, Routing, Network Administration, Data Logging, Computer Networking Systems, Computer Network Operations, Grafana, Information Technology, SolarWinds (Software), Servicenow - **Published:** September 18, 2026 - **Apply:** https://www.dice.com/job-detail/62295dc2-293a-4488-82f5-21c48264073d ## About the Role The ideal candidate is customer-focused, detail-oriented, and skilled at managing incidents in a fast-paced environment while collaborating effectively with technical teams, vendors, and stakeholders., * Associate's degree in Information Technology, Computer Science, Telecommunications, or a related field; equivalent work experience may be considered. * 2+ years of experience in a Help Desk, Service Desk, NOC, Operations Center, Technical Support, Systems Administration, or Call Center environment. * Experience using incident management, ticketing, and call-tracking platforms such as ServiceNow or similar tools. * Basic understanding of networking concepts, including network connectivity, routing, switching, VPNs, and telecommunications services. * Experience monitoring systems and responding to alerts within an operational support environment. * Ability to work non-standard business hours, including nights, weekends, and holidays., * Experience supporting enterprise network environments within a Network Operations Center (NOC). * Familiarity with SolarWinds, SquaredUp, or similar infrastructure monitoring platforms. * Knowledge of ITIL Incident Management principles and best practices. * Industry certifications such as CompTIA Network+, Security+, ITIL Foundation, or equivalent. * Experience supporting large-scale enterprise or government environments. ## Description We are seeking a highly motivated Network Operations Center (NOC) Communications Specialist to serve as the primary point of contact for network-related incidents and operational support during after-hours and weekend coverage. This role provides Level 1 operational support, incident management, monitoring, and communication services to ensure the stability and availability of enterprise network services., End User Support * Serve as the first point of contact for employees, business partners, and service providers reporting network-related issues. * Respond to inbound calls, emails, and service requests regarding network incidents and service disruptions. * Create, document, prioritize, and escalate incidents using ServiceNow or equivalent ticketing platforms. * Coordinate with Network Engineers, technical support teams, vendors, and third-party providers to ensure timely issue resolution. * Research and utilize knowledge base articles, standard operating procedures, and troubleshooting guides to assist with incident diagnosis and resolution. * Escalate critical and high-priority incidents according to established procedures. * Deliver exceptional customer service and maintain accurate communication throughout the incident lifecycle. Monitoring & Incident Management * Monitor enterprise networks, remote sites, and infrastructure using network management and observability tools such as SolarWinds, SquaredUp, or equivalent platforms. * Perform first-level investigation, diagnosis, triage, and logging of network incidents and service interruptions. * Monitor service health, alarms, alerts, and system notifications, initiating corrective actions as required. * Escalate unresolved incidents to higher-tier technical teams and external service providers. * Coordinate restoration activities with network engineers, telecommunications providers, and vendors. * Monitor ServiceNow ticket queues and shared operational email accounts to ensure prompt response and resolution. * Identify recurring issues and contribute to continuous service improvement initiatives. Communications & Incident Response * Act as the primary after-hours communications liaison for enterprise network incidents. * Prepare and distribute incident notifications, outage communications, and status updates using approved templates and communication procedures. * Support enterprise incident management processes through timely and accurate stakeholder communications. * Monitor and manage network hotline communications during assigned coverage periods. * Maintain professionalism and clarity when communicating technical information to both technical and non-technical audiences. Operational Support * Assist network engineering and operations teams with administrative and operational tasks. * Update and maintain operational documentation, knowledge base articles, and standard operating procedures. * Participate in disaster recovery, business continuity, and operational readiness activities. * Complete assigned projects and operational tasks within established timelines. * Support process improvement efforts and recommend enhancements to operational procedures and documentation. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Hosting a modern justice system](https://www.wearedevelopers.com/videos/332-hosting-a-modern-justice-system) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [5 steps for running a Kubernetes environment at scale](https://www.wearedevelopers.com/videos/88-5-steps-for-running-a-kubernetes-environment-at-scale) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)