> Markdown version of [/jobs/ext/2981780-noc-communications-specialist-network-operations-specialist](https://www.wearedevelopers.com/jobs/ext/2981780-noc-communications-specialist-network-operations-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # NOC Communications Specialist/Network Operations Specialist - **Company:** THE JUDGE GROUP, INC. - **Location:** Harrisburg, PA, United States - **Experience:** Experienced - **Salary:** $43,680.0 - $52,000.0 - **Contract:** Temporary contract - **Skills:** Disaster Recovery, Issue Tracking Systems, Network Monitoring, Computer Networking Systems, Computer Network Operations, SolarWinds (Software), Network Support, Call Tracing, Servicenow - **Published:** September 18, 2026 - **Apply:** https://www.dice.com/job-detail/67dd889f-e17e-4eeb-b1bc-b1bd8186aed2 ## About the Role This position requires strong customer service skills, excellent communication abilities, and experience working in a Network Operations Center (NOC), Help Desk, Service Desk, or technical support environment., * Experience with incident management, call tracking, and ticketing systems (ServiceNow preferred). * Ability to troubleshoot technical issues and determine appropriate escalation paths. * Strong customer service and end-user support skills. * Excellent verbal and written communication skills. * Professional phone etiquette and ability to interact with users of varying technical backgrounds. * Strong organizational skills and attention to detail. * Ability to follow documented processes and standard operating procedures. * Adaptable, resourceful, and capable of working independently. Preferred Qualifications: * 2+ years of experience in one or more of the following: * Network Operations Center (NOC) * Help Desk / Service Desk * Systems Administration * Technical Support * Call Center Support ## Description We are seeking a NOC Communications Specialist to provide Level 1 network operations and technical support during after-hours and weekend coverage. This role serves as a primary point of contact for network-related incidents, supports end users, monitors enterprise network environments, and coordinates with internal IT teams and third-party service providers to ensure timely issue resolution., End User Support * Answer inbound calls related to network and connectivity issues. * Create, update, and escalate incident tickets using ServiceNow or similar ticketing platforms. * Coordinate with network engineers, technical teams, and external service providers. * Research and utilize knowledge base documentation to resolve user issues. * Follow established support procedures and escalation protocols. * Escalate critical incidents promptly and accurately. Network Monitoring & Incident Management * Monitor enterprise networks and infrastructure using tools such as SolarWinds and SquaredUp. * Identify, investigate, and document network outages and service degradations. * Perform initial diagnosis of network incidents and determine appropriate escalation paths. * Track and manage incidents through resolution. * Monitor service queues and shared support mailboxes. * Coordinate restoration efforts with internal teams and vendors. * Maintain accurate incident records and status updates. Communications * Serve as the primary network support contact during off-business hours. * Communicate incident updates using approved communication templates. * Provide timely network status notifications. * Deliver high-quality customer service and professional support. Operational Support * Assist network engineers with assigned tasks and operational activities. * Update operational procedures and knowledge base documentation. * Participate in disaster recovery and business continuity activities. * Complete assigned operational support tasks as required. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Culture Starts With You: Rethinking Leadership in 2025](https://www.wearedevelopers.com/videos/1715-culture-starts-with-you-rethinking-leadership-in-2025) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Top 6 Hackathons for Developers in 2023](https://www.wearedevelopers.com/magazine/263-top-6-hackathons-for-developers-in-2023) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)