> Markdown version of [/jobs/ext/2981790-incident-manager-it-service-desk](https://www.wearedevelopers.com/jobs/ext/2981790-incident-manager-it-service-desk). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Incident Manager/IT Service Desk

- **Company:** GSP UNITED LLC
- **Location:** Fremont, CA, United States
- **Contract:** Permanent contract
- **Skills:** Identity and Access Management, Site Reliability Engineering Practices, Runbook, AI Platforms
- **Published:** September 18, 2026
- **Apply:** https://www.dice.com/job-detail/b3123a4c-a288-46e8-8881-e3952628ac45

## About the Role

Experience in enterprise IT operations, service desk, NOC, or application support.
Strong incident ownership, communication, and coordination skills.
Working knowledge of monitoring, ticketing, access management, and operational runbooks.
Ability to perform structured troubleshooting across cloud, data, and AI platforms.
Familiarity with ITIL or SRE practices is preferred.

## Description

Profile- Acts as the front door for platform requests and alerts, owns intake-to-resolution routing, and keeps issues moving to the correct L2, vendor, or IT team., Receive and triage incidents, service requests, and monitoring alerts.
Perform initial health checks using approved runbooks.
Capture clear issue details, business impact, evidence, and troubleshooting completed.
Route work to the correct specialist and coordinate cross-team escalation.
Track incidents through closure, keep users informed, and improve runbooks based on recurring issues.


## Related Videos

- [Starting business without breaking the bank: Self hosted OSS productivity ecosystem](https://www.wearedevelopers.com/videos/1219-starting-business-without-breaking-the-bank-self-hosted-oss-productivity-ecosystem)
- [This App Reached 10,000 Users in One Week. Here's How.](https://www.wearedevelopers.com/videos/100329-this-app-reached-10-000-users-in-one-week-here-s-how)
- [Technical Documentation - How Can I Write Them Better and Why Should I Care?](https://www.wearedevelopers.com/videos/681-technical-documentation-how-can-i-write-them-better-and-why-should-i-care)
- [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management)
- [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents)
- [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment)

## Related Articles

- [The Geometry of Incidents: Connecting User Impact to Architecture](https://www.wearedevelopers.com/magazine/764-the-geometry-of-incidents-connecting-user-impact-to-architecture)
- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j)
- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)
- [Events like RSAC Get You CISOs. Developers Decide What Actually Gets Deployed.](https://www.wearedevelopers.com/magazine/693-events-like-rsac-get-you-cisos-developers-decide-what-actually-gets-deployed)