> Markdown version of [/jobs/ext/2982034-scrum-master](https://www.wearedevelopers.com/jobs/ext/2982034-scrum-master). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Scrum Master - **Company:** Eliassen Group - **Location:** Phoenix, AZ, United States (Remote available) - **Experience:** Experienced - **Salary:** $62,400.0 - $76,960.0 - **Contract:** Permanent contract - **Skills:** Agile Methodology, JIRA, Microsoft Azure, Scrum Methodology, Performance Monitor - **Published:** September 18, 2026 - **Apply:** https://dejobs.org/x/x/333DFC5C0DA044F7A1DF873B008DBB28/job/ ## About the Role Due to client requirements, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance., * 3+ years as a Scrum Master or Agile delivery lead supporting technical product or platform teams. * Hands-on experience managing sprints and backlogs in Aha! or comparable tools such as Jira or Azure DevOps. * Strong facilitation skills across multiple concurrent teams. * Proven ability to define, measure, and communicate Agile metrics including velocity, defect leakage, and delivery quality. * Ability to manage expectations and collaborate across technical teams, Product Owners, and senior stakeholders in a matrixed environment. * Strong organizational skills and attention to detail with a track record of on-schedule delivery. * Excellent verbal and written communication skills for leadership-ready narratives. * Plus: experience with contact center, voice, or digital channel technologies. * Plus: knowledge of FSAs, HSAs, commuter benefits, or other consumer-directed benefits. * Preferred: CSM, SAFe Scrum Master, or equivalent Agile certification. ## Description Our client seeks a Scrum Master to support Voice and Chat channel delivery teams. The role will manage end-to-end sprint execution in Aha!, facilitate ceremonies, remove impediments, maintain process integrity, and deliver clear performance reporting. The Scrum Master will partner with Product Owners, internal technical teams, and vendors to keep delivery predictable and continuously improve outcomes., * Own end-to-end sprint management for Voice and Chat teams in Aha!, from planning through close. * Facilitate backlog grooming, sprint planning, daily standups, sprint reviews, and retrospectives with time-boxed, outcome-focused sessions. * Ensure consistent flow of features through defined scrum processes, addressing gaps and bottlenecks before they impact delivery. * Partner with Product Owners to maintain prioritized backlogs with clear acceptance criteria and dependencies. * Serve as primary escalation point for impediments and drive timely resolution. * Measure, analyze, and report metrics including velocity, defect leakage, throughput, quality, and cycle time. * Run retrospectives that produce actionable improvements and track them to closure. * Coach teams and stakeholders on Agile practices to foster continuous improvement and accountability. * Maintain accurate, current sprint data in Aha! as a reliable source of truth. ## Related Videos - [ShapeShift: Reinventing Agile for a B2B SaaS Scale-Up](https://www.wearedevelopers.com/videos/1655-shapeshift-reinventing-agile-for-a-b2b-saas-scale-up) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Diversity as a Growth and Happiness Factor in Agile Development](https://www.wearedevelopers.com/videos/862-diversity-as-a-growth-and-happiness-factor-in-agile-development) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)