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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # 3rd Level Technical Support Specialist - **Company:** Envista Holdings - **Location:** Antwerpen, Belgium - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** JIRA, Microsoft Azure, Databases, Relational Databases, Software Debugging, Dental Informatics, Dicom, Health Information Technology, Medical Software, Issue Tracking Systems, Software Architecture, Information Technology - **Published:** June 23, 2026 - **Apply:** https://dejobs.org/x/x/76A39A860539481CB710FFD2130EC7A5/job/ ## About the Role * Bachelor's degree in Computer Science, ICT , or a related technical field, or equivalent experience * 3+ years of experience in technical support, software support, or system/application engineering * 2+ years of experience in troubleshooting complex software or database environments * Hands-on experience with relational databases (analysis, querying, troubleshooting) * Strong analytical and problem-solving skills with a structured approach to debugging * Experience working with ticketing or issue tracking tools (e.g., Jira, CRM systems) * Ability to work independently on complex issues while collaborating with cross-functional teams * Fluent in English (written and spoken) Preferred Requirements (Nice-to-have Qualifications) * Experience in medical software, dental software, or regulated environments * Knowledge of cloud platforms (e.g., Azure) * Familiarity with software architecture or development processes * Experience working directly with R&D or development teams * Understanding of DICOM, imaging workflows, or healthcare IT systems * Additional language skills ## Description In this role, you will be part of the DTX Studio support organization, focusing on resolving complex software and database-related issues within the DTX Studio ecosystem. You will handle escalated cases requiring deep technical analysis and collaborate closely with R&D, development teams, and global support teams., * Handle escalated Level 3 technical issues related to DTX Studio Core, software, and database environments * Perform structured root-cause analysis for complex and recurring issues * Define, test, and implement technical solutions and workarounds * Act as a bridge between Support and R&D , ensuring clear technical communication and feedback loops * Use tools such as Jira and CRM systems for case tracking, prioritization, and documentation * Contribute to the knowledge base and internal documentation to improve support processes and reduce recurring issues * Support continuous improvement of product quality by identifying trends and contributing to long-term solutions * Work in a global support environment with cross-functional collaboration, Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place. ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Valven Atlas: Engineering Intelligence That Delivers](https://www.wearedevelopers.com/videos/1660-valven-atlas-engineering-intelligence-that-delivers) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023)