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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Global MIS Manager - **Company:** } Sophos - **Location:** Herndon, VA, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Apple Mac Systems, Confluence, JIRA, Microsoft Online Services, Business Software, Software as a Service, Cyber Security, Identity and Access Management, Role-Based Access Control, Azure Active Directory, Security Assertion Markup Language (SAML), Microsoft SharePoint, Software Deployment, Enterprise Software Applications, Microsoft InTune, Atlassian Tools, Hubspot, Zendesk, Unified Endpoint Management - **Published:** September 18, 2026 - **Apply:** https://www.thejobnetwork.com/job/7df07f56-484e-4855-8b1c-e70f6001a686/global-mis-manager ## About the Role * Experience managing a global, geographically distributed IT/MIS team across multiple regions/time zones, with a clear operating cadence and consistent standards. * Experience owning enterprise policies across identity, endpoints, and SaaS governance, and leading audit evidence collection in regulated environments. * Proven experience producing senior leadership reporting and managing prioritisation trade-offs based on risk and business need; 3-5 years of management experience. Technical Skills * Proven ability to design and enforce least privilege/RBAC, Conditional Access, and privileged role governance, plus SSO/SAML integrations across SaaS applications. * Strong hands-on administration with Microsoft 365, Entra ID, and Intune, plus endpoint security ownership and hardening. * Experience supporting Windows and macOS environments. Core Skills * Budgeting and financial planning: forecasting, renewals, licensing optimisation, and tracking spend against plan. * Setting expectations, delegating effectively, and holding teams accountable through metrics and follow-through. Preferred Qualifications * ITIL Foundation (or equivalent practical ITSM experience) preferred, along with familiarity with tools such as Zendesk and Atlassian (Jira/Confluence). * Experience supporting compliance/audit activities and evidence collection. ## Description MIS Operations & Service Desk Queue Management * Own the MIS service desk queue: triage, prioritisation, escalations, stakeholder communications, and continuous improvement. * Establish a consistent global operating cadence and on-call rotation (coverage, escalation paths, and post-incident follow-up) to support 24/7/365 operations. * Partner with HR and the Assets team on joiner/mover/leaver processes, onboarding/offboarding, and access readiness. * Drive documentation and operational reporting (volumes, backlog, root causes); deliver monthly SLT reporting on performance, risks, and improvements. Endpoint Support, MDM Management * Own end-user device lifecycle (provisioning, onboarding/offboarding, repairs, refresh, secure decommissioning) for Windows and macOS, including meeting room/conferencing technology (Neat Bar). * Administer and mature endpoint management via Microsoft Intune and Apple Business Manager: configuration, compliance policies, application deployment, and patching workflows. * Ensure endpoint security fundamentals are enforced (patching, encryption, secure remote support, least-privilege local admin) and that Sophos MDR operates effectively across managed laptops. Microsoft 365 & Entra (Identity and Access) * Administer and continuously improve Microsoft 365 services (Teams, Exchange Online, SharePoint/OneDrive) with strong operational discipline. * Lead administration of Microsoft Entra ID (Azure AD): joiner/mover/leaver processes, group and role management, authentication methods, conditional access, and access reviews. * Manage enterprise application access governance with a strong RBAC and least-privilege mindset, ensuring privileged access is tightly controlled and auditable, and support SSO adoption across business applications. User Applications & SaaS Application Management * Run an application intake and review process with InfoSec, Compliance, and Finance so requests are properly assessed on security, cost, and supportability. * Maintain an authoritative application inventory and ownership model; identify and consolidate duplicate tools to reduce cost and operational overhead. * Own operational administration of core applications and SaaS tools (Slack, Teams, SharePoint, Atlassian, Zendesk, HubSpot, Gong, Zoom, Thrive, and more), ensuring stable service and licensing optimisation. Security, Policy & Compliance (Operational Ownership) * Proactively identify gaps in security controls and tooling, and drive remediation with InfoSec/Compliance, ensuring MIS services align with enterprise security policy (identity, endpoint configuration, access control, SaaS governance). * Partner with Compliance on audits and evidence requests, support incident response for MIS-managed platforms, and maintain evidence-quality, auditable records; Assured maintains SOC 2 Type II, ISO 27001, and ISO 9001 compliance. Vendor & Stakeholder Management * Own governance decisions, risk-based prioritisation, and vendor relationships (renewals, escalations, service level expectations) across MIS-managed platforms. * Own annual MIS budget and licensing planning (forecasting, renewals), and drive roadmap planning balancing user experience, efficiency, and security. ## Related Videos - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [GitOps for the people](https://www.wearedevelopers.com/videos/461-gitops-for-the-people) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Security Pitfalls for Software Engineers](https://www.wearedevelopers.com/videos/726-security-pitfalls-for-software-engineers) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Everything a Developer Needs to Know About MCP with Neo4j](https://www.wearedevelopers.com/magazine/604-everything-a-developer-needs-to-know-about-mcp-with-neo4j) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Events like RSAC Get You CISOs. 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