> Markdown version of [/jobs/ext/2983862-regional-it-support-specialist-level-1](https://www.wearedevelopers.com/jobs/ext/2983862-regional-it-support-specialist-level-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Regional IT Support Specialist Level 1 - **Company:** AlphaBEST Education, Inc. - **Location:** La Plata, MD, United States - **Salary:** $41,600.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Apple Mac Systems, Desktop Computing, IT Management, Microsoft Office, Wireless Networks, Computer Equipment, Gsuite - **Published:** September 18, 2026 - **Apply:** https://www.careerjet.com/job/us48c7ba3d171b6ca2619d337eb5efa3ac/eaa ## About the Role * Reliable transportation and ability to travel regularly between assigned program locations, sometimes with short notice * Strong working knowledge of Windows, Apple/macOS, Android, and iOS operating systems * Proficiency with Microsoft Office/Microsoft 365 and Google Workspace * Working knowledge of PC hardware, wireless networks, printers, and common peripheral devices * Strong written and verbal communication skills * Ability to troubleshoot problems, identify solutions, and communicate next steps clearly * Strong organization and time-management skills with the ability to meet deadlines * Ability to work effectively both independently and as part of a team * Previous experience providing technology support and/or completing technology repairs * Technical certifications are a plus but not required ## Description Technology helps keep our programs and teams connected. As a Regional IT Support Specialist - Level 1, you'll provide hands-on and remote technical support to AlphaBEST team members and program locations throughout your assigned region. We're looking for a technology professional who: * Enjoys troubleshooting problems and finding practical solutions * Can explain technical issues in a clear, easy-to-understand way * Is comfortable working independently while also collaborating with a team * Takes pride in providing responsive, reliable customer support * Can manage multiple priorities and follow issues through to resolution * Is flexible and willing to travel to program locations when hands-on support is needed In this role, you will: * Manage new and open technical support tickets within your assigned region, providing timely follow-up and resolution * Remotely configure, manage, and troubleshoot devices as needed * Support computers, iPads, phones, printers, copiers, and other technology used by AlphaBEST teams * Troubleshoot hardware, software, connectivity, and wireless network issues * Support wireless networks at assigned locations and partner with IT leadership to help maintain secure, reliable connectivity * Set up and troubleshoot printers and other hardware in both local and networked environments * Travel regularly to program sites to diagnose and resolve technology issues that require hands-on support * Complete technology repairs and support activities within your assigned region under the direction of IT leadership * Help minimize technology disruptions and maintain continuity of business and program operations This role is ideal for candidates with experience in: * Help desk or technical support * Desktop, computer, or device support * Hardware troubleshooting and repair * Network or wireless troubleshooting * Field or regional IT support * Customer-facing technology support ## Related Videos - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs)