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# Desktop Support Technician

- **Company:** CareerCircle
- **Location:** Boca Raton, FL, United States
- **Experience:** Experienced
- **Salary:** $45,760.0 - $54,080.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Configuration Management, Collaborative Software, CompTIA Network+, Desktop Computing, Identity and Access Management, Issue Tracking Systems, System Center Configuration Manager, Networking Basics, Productivity Software, Remote Service Software, Software Deployment, CompTIA Strata - PC Hardware Technology Engineer, Office365, Peripherals, Computer Equipment, Laptops, User Accounts
- **Published:** September 18, 2026
- **Apply:** https://www.careercircle.com/jobs/all/all/usa/fl/boca-raton/7d4b45e4-2d76-422d-a70c-2226482fe016

## About the Role

Communication
Microsoft 365
User Accounts
Microsoft Excel
Problem Solving
Desktop Support
Customer Service
Active Directory
CompTIA Network+
Technical Issues
Operating Systems
Microsoft Outlook
Technical Support
Help Desk Support
Peripheral Devices
Business Valuation
Service Management
Endpoint Management
Microsoft Windows 10
Technical Assistance
Productivity Software
Software Installation
Full Stack Development
Business Transformation
Configuration Management
Hardware Troubleshooting
End-User Training And Support
Technical Procedure Compliance
Troubleshooting (Problem Solving)
Information Technology Infrastructure Library, * 2+ years of experience in a Desktop Support, Help Desk, or End User Support role.

 * Hands-on experience troubleshooting Windows 10 and Windows 11 operating systems.
 * Strong understanding of desktop hardware, peripherals, and mobile device support.
 * Experience supporting Microsoft 365 applications and collaboration tools.
 * Working knowledge of Active Directory administration.
 * Experience with Microsoft Endpoint Configuration Manager (MECM/SCCM) or similar endpoint management tools.
 * Familiarity with basic networking concepts, connectivity troubleshooting, and remote support tools.
 * Excellent problem-solving, analytical, and organizational skills.
 * Strong verbal and written communication skills with a customer-service mindset., * Experience supporting enterprise environments with 100+ users.
 * Industry certifications such as CompTIA A+, Network+, or Microsoft certifications.
 * Exposure to ITIL-based service management processes.
 * Experience with endpoint monitoring and device lifecycle management.

Technical Environment

 * Windows 10/11
 * Microsoft 365 (Outlook, Teams, Word, Excel)
 * Active Directory
 * MECM / SCCM
 * Desktop & Laptop Hardware
 * Printers & Scanners
 * Mobile Device Support
 * Remote Support Tools
 * Basic Networking Technologies

Ideal Candidate: A proactive and customer-oriented IT professional who enjoys troubleshooting technical issues, supporting end users, and delivering high-quality desktop support in a collaborative enterprise environment., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Communication
Microsoft 365
User Accounts
Microsoft Excel
Problem Solving
Desktop Support
Customer Service
Active Directory
CompTIA Network+
Technical Issues
Operating Systems
Microsoft Outlook
Technical Support
Help Desk Support
Peripheral Devices
Business Valuation
Service Management
Endpoint Management
Microsoft Windows 10
Technical Assistance
Productivity Software
Software Installation
Full Stack Development
Business Transformation
Configuration Management
Hardware Troubleshooting
End-User Training And Support
Technical Procedure Compliance
Troubleshooting (Problem Solving)

## Description

We are seeking a customer-focused Desktop Support Technician to provide Tier I technical support for end users in a fast-paced enterprise environment. This individual will be responsible for troubleshooting hardware, software, and basic network issues, supporting desktop and mobile technologies, and delivering exceptional customer service while ensuring minimal disruption to business operations., * Provide Tier I technical support for hardware, software, operating system, and basic network-related issues.

 * Diagnose, troubleshoot, and resolve technical problems; escalate complex issues when appropriate.
 * Install, configure, maintain, and support desktops, laptops, printers, scanners, mobile devices, and peripheral equipment.
 * Support Windows 10 and Windows 11 environments, ensuring systems remain operational and secure.
 * Deliver both remote and onsite technical assistance to end users across multiple locations.
 * Configure and support Microsoft 365 applications, including Outlook, Teams, Word, and Excel.
 * Assist with user account administration, password resets, access management, and productivity tool support.
 * Utilize Active Directory to create, modify, and manage user accounts, groups, and permissions.
 * Support endpoint administration and troubleshooting using Microsoft Endpoint Configuration Manager (MECM/SCCM).
 * Perform hardware deployments, software installations, system upgrades, and equipment replacements.
 * Document incidents, service requests, resolutions, and technical procedures within the ticketing system.
 * Monitor, maintain, and troubleshoot enterprise endpoints to ensure optimal performance and compliance.
 * Provide professional, customer-focused communication and maintain a high level of user satisfaction.


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