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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Technician - **Company:** TITAN TECHNOLOGIES - **Location:** Destin, FL, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Java (Programming Language), Microsoft Windows, Apple IOS, Apple Mac Systems, System Configuration, Firefox, Web Browsers, Microsoft Office, Flexi (Photoshop Plugin), Office365, Servicenow - **Published:** September 18, 2026 - **Apply:** https://www.clearancejobs.com/jobs/9172681/help-desk-technician ## About the Role * 1-3 years of technical support or a combination of education, technical certification, and work experience. * Must be willing and able to work any assigned shifts Monday-Friday during the hours of 6am-5pm CT. * Must have reliable transportation to commute to the Destin, FL office location on a hybrid schedule directed by the Help Desk Manager. * Must have access to reliable high-speed internet at home and a designated workspace conducive to uninterrupted work. * Experience using Windows 10 and 11. * Experience using iOS and macOS * Experience using Microsoft Office products and O365 applications. * Experience using and configuring Microsoft Edge, Firefox, Chrome, and Safari web browsers with Java plug-ins. * Excellent verbal and written communication skills. * Outstanding customer service skills. * Ability to pass Level 2 Background Check, pre-employment background check, and drug-screening, * IT Help Desk / Call Center experience * Experience using an IT incident management (ticketing) system * ServiceNow experience * A+ Certification * HDI Certification Education: * High School Diploma or GED ## Description Successful candidates will provide customer service and technical Help Desk support to the end-user community on hardware, software, and general questions and/or issues. Under general supervision, candidates will interface with multiple levels of users to identify customer needs, clarify information, research, and provide solutions and/or alternatives to customer issues., * Receive client queries regarding system problems or general inquiries by phone, e-mail or via web-enabled access. * Log incidents and service requests into the ServiceNow incident management system. * Collect information regarding the incident or service request and documenting details of the issue/question and troubleshooting steps performed into the incident management system. * Provide troubleshooting and resolution via phone, e-mail or remote connectivity tools for software, hardware, network/communications issues, and customer specific applications. * Resolve incidents or service requests immediately or by escalating it to the appropriate technical support staff or service group when necessary. * Track the incident or service request activity to maximize timely completion. * Follow up with customers to ascertain job satisfaction verbally or through email. * Meet and maintain internal performance targets and customer service level targets as identified by customer agreements and/or Help Desk management. * Perform routine tasks and new assignments as assigned by the Contract Team Lead, Help Desk Manager or Program Manager. * Other duties as assigned. ## Related Videos - [WeAreDevelopers LIVE – AI and Privacy, On-Device AI and More](https://www.wearedevelopers.com/videos/1779-wearedevelopers-live-ai-and-privacy-on-device-ai-and-more) - [Xcode development redefAIned](https://www.wearedevelopers.com/videos/100195-xcode-development-redefained) - [WeAreDevelopers LIVE - CSS or BS?](https://www.wearedevelopers.com/videos/1850-wearedevelopers-live-css-or-bs) - [Harnessing Apple Intelligence: Live Coding with Swift for iOS](https://www.wearedevelopers.com/videos/1515-harnessing-apple-intelligence-live-coding-with-swift-for-ios) - [Let your iOS app read texts](https://www.wearedevelopers.com/videos/167-let-your-ios-app-read-texts) - [The 8th Layer: Building the Open AI Stack Before It Builds You](https://www.wearedevelopers.com/videos/100065-the-8th-layer-building-the-open-ai-stack-before-it-builds-you) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)