> Markdown version of [/jobs/ext/2984897-it-specialist](https://www.wearedevelopers.com/jobs/ext/2984897-it-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** Friedman Management Company - **Location:** Farmington Hills, MI, United States (Remote available) - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Windows PowerShell, Microsoft SharePoint, TCP/IP, Microsoft InTune, Zendesk - **Published:** September 18, 2026 - **Apply:** https://jobs.mitalent.org/job-seeker/job-details/JobCode/409129392 ## About the Role We are looking for a candidate with at least two years of IT support experience in a business environment who is ready to take on greater responsibility, with the opportunity to grow into systems administration or security., * 2-3 years of IT support experience in a corporate or business environment * Working knowledge of Windows 10/11, Microsoft 365, Active Directory / Entra ID, and basic networking (DNS, DHCP, VPN, TCP/IP) * Experience with a ticketing system and working to defined SLAs * Hands-on experience with endpoint management tools (Intune, SCCM, or comparable) * Strong communication skills; able to explain technical issues clearly to non-technical staff * Sound judgment in determining when to resolve an issue and when to escalate * Valid driver's license and willingness to travel to properties in the metro area Nice to have: PowerShell scripting; CompTIA A+/Network+/Security+ or Microsoft certifications (MD-102, AZ-900, SC-900); experience with Meraki, Zendesk, Yardi, or commercial real estate operations; AV and low-voltage familiarity. ## Description Friedman Real Estate is looking for an IT Specialist to join their team in Farmington Hills, MI. This is a front-line technical support role with a project component. You will handle escalated support tickets, manage device lifecycle and user onboarding, and contribute to infrastructure and security initiatives as assigned., * Resolve escalated support tickets for hardware, software, network, and access issues within our Zendesk queue and defined SLAs * Manage endpoint lifecycle: imaging, deployment, and support of Windows devices through Intune, and management of the iOS device fleet * Perform user onboarding and offboarding, including accounts, licensing, group membership, device provisioning, and access removal * Perform day-to-day administration of Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, and Entra ID * Support MFA, conditional access, and endpoint security tools, and escalate security events to the appropriate team * Provide remote and on-site support for property management and construction staff in the field * Support conference room AV, printers, phones, and physical access control systems * Document resolutions and maintain knowledge base articles * Complete assigned tasks on infrastructure, migration, and security project ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)