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# Research Desktop Support Analyst

- **Company:** CYNET SYSTEMS INC.
- **Location:** Boston, MA, United States
- **Salary:** $83,200.0 - $93,600.0
- **Contract:** Permanent contract
- **Skills:** Apple Products, Issue Tracking Systems, Virtual Private Networks (VPN), Knowledge Management, Network Troubleshooting, Microsoft Software, TCP/IP, Network Routers, Firewalls (Computer Science)
- **Published:** September 18, 2026
- **Apply:** https://www.careerjet.com/jobad/us560a28f92a5e26f292b38dd0850ac52a

## About the Role

* Outstanding customer service skills.
 * Versatility and breadth of technical skills.
 * Strong organizational skills and attention to detail.
 * Ability to take ownership where appropriate.
 * Ability to help teams and projects successfully accomplish their objectives.
 * Knowledge of Microsoft and Apple products.
 * Knowledge of ITIL methodology.
 * Knowledge of change management and risk management processes.
 * Experience with network and telecom troubleshooting, routers, TCPIP, firewalls, VPNs, and Voice services., * Microsoft products.
 * Apple products.
 * ITIL.
 * Change Management.
 * Risk Management.
 * Network troubleshooting.
 * Telecom troubleshooting.
 * Routers.
 * TCPIP.
 * Firewalls.
 * VPNs.
 * Voice services.
 * Support Ticketing System.

## Description

* Focus on client desktop systems deployment and administration.
 * Manage mobile devices and print management.
 * Provide in-person and phone support.
 * Provide personal solutions consulting.
 * Participate in project implementation, technical training, and knowledge management.
 * Perform security administration.
 * Use and update Support Ticketing System.


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