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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** GRICE GUN SHOP, INC. - **Location:** New York, NY, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Data Analysis, JIRA, Software as a Service, Databases, Issue Tracking Systems, Python (Programming Language), Log Analysis, SQL Databases, Scripting, Software Troubleshooting, Restful APIs, Zendesk - **Published:** September 18, 2026 - **Apply:** https://www.careerjet.com/jobad/us7b8b5806bc843d4a0d6c29378853bb9a ## About the Role · 2-4 years of experience in Technical Support, Technical Operations, or a similar customer-facing technical role in a SaaS environment. · Strong troubleshooting, analytical, and problem-solving skills. · Strong team player with a collaborative mindset and willingness to support colleagues across functions and regions. · Availability to work in a global support environment and collaborate with teams across multiple time zones, including the EMEA region. · Hands-on experience writing and analyzing SQL queries. · Experience working with and troubleshooting REST APIs. · Experience working with ticketing and issue-tracking systems such as Zendesk and Jira. · Customer-facing skills with the ability to communicate technical concepts clearly to both technical and non-technical audiences. · Self-motivated, detail-oriented, and comfortable managing multiple priorities. · Experience with scripting or automation (i.e. Python) - an advantage. · Experience supporting customer due diligence processes, security questionnaires, RFIs, or technical documentation requests - an advantage. ## Description Our platforms analyze hundreds of millions of domains and digital entities across the internet, revealing hidden relationships, mapping digital footprints, and detecting emerging threats. By transforming vast amounts of online data into actionable intelligence, G2 Risk Solutions enables customers to scale their businesses securely, efficiently, and with confidence. Team Mission & Growth Opportunities The Technical Support team plays a critical role in our customers' success and serves as a key partner to Product, Engineering, Operations, and Customer Success. We don't just solve issues; we identify trends, drive improvements, and help shape the future of our platform. This role provides a unique opportunity to develop expertise in APIs, data analysis, digital risk intelligence, and SaaS technologies while working with global customers and cross-functional teams on a different time zones. High-performing team members are given opportunities to lead initiatives, influence product direction, and grow into advanced technical, customer-facing, or leadership roles. Responsibilities · Investigate and resolve customer issues across products and services. · Analyze logs, API requests/responses, and database records to identify root causes and drive resolution. · Support customers, Customer Success Managers, and Operations teams with technical issues, product investigations, and integration troubleshooting. · Collaborate with Engineering and Product teams to escalate, reproduce, and resolve issues. · Prioritize and manage issues based on customer impact and business needs. · Work effectively in a global team environment spanning multiple time zones. · Manage, prioritize, and track customer issues using Zendesk, Jira, and other ticketing systems. ## Related Videos - [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [The Great API Debate: REST, GraphQL, or gRPC?](https://www.wearedevelopers.com/videos/1195-the-great-api-debate-rest-graphql-or-grpc) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents) ## Related Articles - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)