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# Systems Analyst

- **Company:** Sparko, Inc.
- **Location:** Suitland-Silver Hill, MD, United States
- **Experience:** Experienced
- **Salary:** $87,100.0 - $157,450.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Systems Engineering, Communications Protocols, Data as a Services, Monitoring of Systems, Splunk, New Relic (SaaS)
- **Published:** September 18, 2026
- **Apply:** https://www.careerjet.com/job/use68958c1aa49f1aff86faaebc9365fec/eaa

## About the Role

* A good understanding of networking/Communication protocols is a plus
 * 4 to 6 years of Prior development/Operations experience is a plus

REQUIRED EXPERIENCE:

 * Determine System objectives by studying business functions, gathering information and evaluating output requirements
 * Understanding of System Engineering Concepts
 * Strong understand on Java or any relevant core
 * Adaptive in high pressure and short deadlines
 * Initial triage of events,
 * Categorization and prioritization,
 * Directing troubleshooting activities,
 * Technical escalations.
 * Problem management.
 * Supporting change control.
 * Can ensure the integrity and security of the healthcare products and the data
 * Excellent communication and interpersonal skills
 * Can work independently and/or as a collaborative team player
 * Candidates must be able to obtain and maintain a Public Trust clearance
 * Candidates must have lived in the United States 3 out of the past 5 years

PREFERRED EXPERIENCE:

 * Experience in using tools like Splunk, New Relic is a plus
 * Health care background

EDUCATION & CERTIFICATIONS:

 * Bachelors in a relevant technical field
 * 4 to 6+ years related experience

## Description

* Operations shift Analyst to support operability of data services hub system at night. This position requires the analyst to support night shift periodically, as the project needs.
 * Must be flexible for off-business hour schedules and be able to support 24/7's on-call support, as needed during open enrollment period.
 * Monitoring the system live, using multiple tools like New Relic, Splunk, and other monitoring tools in production and pre-production environment.
 * Perform change request (CR)/remedy ticket (RT) analysis
 * Escalate issues and risks in a timely manner
 * Monitor production region and IMP region
 * Work on identifying the root cause analysis of the production issues
 * Work with TDS, XOC, and the ops team to fix production issues
 * Produce bi-hourly reports and daily reports
 * Identifying/understanding/analyzing ongoing Production issues and providing an initial level of triaging and ability to properly communicate these issues.
 * Recognizing and adopting best practices in reporting and analysis
 * Working with integrated partners and operations teams to manage and resolve issues.
 * Supporting Testing and analysis activities performed by the team


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