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# Service Desk Technician

- **Company:** Five Rivers IT, Inc.
- **Location:** Fair Lawn, NJ, United States
- **Salary:** $40,000.0 - $50,000.0
- **Contract:** Permanent contract
- **Skills:** Software Troubleshooting, Information Technology, User Accounts
- **Published:** September 18, 2026
- **Apply:** https://www.careerjet.com/jobad/usa5367f7526aef655c8360d91d16a2a5b

## About the Role

* Previous experience in IT, customer service, or other related fields
 * Ability to build rapport with clients
 * Strong troubleshooting and critical thinking skills
 * Positive and professional demeanor

## Description

At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years.
We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT services to its clients in the NYC metro area. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of IT Support.
Responsibilities:

 * Provide initial contact and incident resolution to customers with hardware, software, and application problems.
 * Attempt to resolve as many incidents during the first call as possible.
 * Document incident resolution and status in incident PSA tool.
 * Provide day-to-day support for localized PC issues.
 * Create and manage user accounts and provide remote troubleshooting support to customers.
 * Provide input and update to standard operating procedures.
 * Participate in the organization's change management process.
 * communicating and escalating issues using sound judgment and self-initiative.
 * Provide polite and friendly customer service., Service Desk Technician At Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% …
 + 1 month ago
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