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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Change Analyst / Change Manager - **Company:** SRI Tech Solutions Inc. - **Location:** United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Artificial Intelligence, Spreadsheets, Issue Tracking Systems, Tableau (Software), Prompt Engineering, Information Technology, Servicenow - **Published:** September 18, 2026 - **Apply:** https://www.dice.com/job-detail/aed08ea8-1206-4103-b069-ae3699e59ab6 ## About the Role o Bachelor's Degree in Information Technology, Business Administration, or a related field. o 2-4 years of relevant work experience, ideally including exposure to change management, IT service management, or a similar role. * Technical & Analytical Skills: o General understanding of IT systems, infrastructure, and service management frameworks (e.g., ITIL). o Ability to assess risk and impacts in a complex environment. o Proficient in data analysis tools (spreadsheets, project management applications, etc.). * Communication & Interpersonal Skills: o Strong verbal and written communication skills for engaging with diverse stakeholders. o Ability to convey technical concepts to both technical and non-technical audiences. o Effective facilitation, collaboration, and negotiation skills. * Other Competencies: o Detail-oriented and organized in managing multiple change requests simultaneously. o Adaptable to a fast-paced environment with shifting priorities. o Flexible working hours to accommodate diverse geographic locations o Demonstrated problem-solving and conflict-resolution abilities. Preferred Qualifications: * Familiarity with ITIL or other IT service management frameworks/certifications. * Previous experience in project management or related execution roles. * Experience with ticketing systems and change management tools. * Experience working with multicultural teams in diverse geographic locations preferred * Strong customer service, analytical, research, interpersonal and problem solving skills required * Technical expertise in Infrastructure Management is preferred * Large Scale Operational Command Center experience and/or IT Service Desk experiences a plus * Service Now, Business Analytics and Tableau reporting experience * GenAI and AI Prompt Engineering skill and experiences a plus. ## Description The Change Analyst is responsible for coordinating and executing change initiatives in alignment with organizational objectives. They collaborate with cross-functional stakeholders to ensure changes are properly assessed, approved, communicated, and implemented with minimal disruption. This role requires strong analytical, communication, and problem-solving skills to drive improvements and uphold best practices in change management processes. Essential Functions: * Change Request Coordination: o Act as the primary contact for change requests, ensuring they are accurately recorded, categorized, and prioritized. o Collaborate with teams to investigate the impact, risk, and scope of each change request. o Facilitate approval workflows with relevant stakeholders and leadership. * Impact & Risk Assessment: o Evaluate potential implications of each change on existing processes, systems, and resources. o Work closely with technical teams to develop and review change impact models and implementation plans. o Recommend mitigation strategies to address identified risks. * Communication & Stakeholder Engagement: o Maintain clear and timely communication channels with all impacted parties. o Create and distribute communications about upcoming changes, ensuring stakeholders have sufficient knowledge and preparation. o Provide training materials or sessions as needed to support user adoption. * Process Documentation & Continuous Improvement: o Document and maintain change management processes, standards, and guidelines. o Identify process inefficiencies and collaborate with team members to introduce improvements. o Participate in post-change reviews to capture lessons learned and best practices. * Monitoring & Reporting: o Track and report on the status and effectiveness of changes, highlighting successes and identifying improvement areas. o Develop metrics to measure change management outcomes and present insights to leadership. ## Related Videos - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Times of (climate) crisis - How and why sustainable software is a must!](https://www.wearedevelopers.com/videos/988-times-of-climate-crisis-how-and-why-sustainable-software-is-a-must) - [Launching a marketplace on-time: A lesson in taking shortcuts using spreadsheets!](https://www.wearedevelopers.com/videos/477-launching-a-marketplace-on-time-a-lesson-in-taking-shortcuts-using-spreadsheets) - [Kettle and Pot or Peas in a Pod? A Debate on Open-Source and Proprietary Software](https://www.wearedevelopers.com/videos/1585-kettle-and-pot-or-peas-in-a-pod-a-debate-on-open-source-and-proprietary-software) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [What Industries Outside of AI Are Hiring The Most AI Experts?](https://www.wearedevelopers.com/magazine/98-what-industries-outside-of-ai-are-hiring-the-most-ai-experts) - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Prompt Engineering is a Job of the Past](https://www.wearedevelopers.com/magazine/342-prompt-engineering-is-a-job-of-the-past)