> Markdown version of [/jobs/ext/298579-crm-functional-analyst-dynamics-365-power-platform](https://www.wearedevelopers.com/jobs/ext/298579-crm-functional-analyst-dynamics-365-power-platform). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

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# CRM Functional Analyst Dynamics 365 & Power Platform

- **Company:** Orange
- **Location:** Evere, Belgium
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, System Configuration, Microsoft Dynamics, Power BI, Microsoft Power Automate, Powerapps
- **Published:** June 24, 2026
- **Apply:** https://be.indeed.com/viewjob?jk=83c5b7c68d50f68f

## About the Role

Do you have experience in Power BI?, * Genuinely curious about digital transformation and automation

 * Proactive and solution-oriented, you take initiative before being asked
 * Natural communicator: at ease with the C-suite, end users, and developers
 * Able to simplify complexity for non-technical audiences
 * Collaborative team player who values shared success over individual credit
 * Fluent in French or Dutch + English (written and spoken)
 * Structured thinker with a scalable, 'build it right' approach

Your technical expertise:

 * Strong analytical skills with hands-on experience leading discovery workshops and stakeholder interviews
 * Good consulting mindset, comfortable guiding clients through change and solution adoption

 * Knowledge of CRM concepts and appetite to grow expertise in Dynamics 365 (Customer Service, Sales, Contact Center)

 * Familiarity with Power Platform (Power Apps, Power Automate, Power BI).
 * Awareness of Agile, FastTrack or Success by Design methodologies is a bonus

## Description

Conduct gap analyses, facilitate workshops, and translate customer insights into clear functional requirements, using interviews and collaborative sessions to uncover what really matters.

 * Business & IT bridge

Serve as the key link between business stakeholders and technical consultants, articulating business needs in a language developers understand, and translating technical constraints back to the business with clarity.

 * Platform configuration & customization

Configure and tailor Dynamics 365 and Power Platform applications to fit each client's processes and goals, always prioritizing out-of-the-box features before custom builds.

 * Backlog & product lifecycle ownership

Own the product scope and quality delivery end-to-end, grooming the backlog, prioritizing features, and ensuring delivery meets both business expectations and technical standards.

Who you are:
What matters most for this role


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