> Markdown version of [/jobs/ext/2985871-full-stack-development](https://www.wearedevelopers.com/jobs/ext/2985871-full-stack-development). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Full Stack Development - **Company:** CareerCircle - **Location:** Nashville, TN, United States - **Experience:** Starter - **Salary:** $35,901.0 - $38,189.0 - **Contract:** Temporary to permanent - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Collaborative Software, Human-Computer Interaction, Issue Tracking Systems, Web Portals, Microsoft Office, Information Technology - **Published:** September 18, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/tn/nashville/8cf23f1b-9da3-40c2-b6b9-da12842fcd89 ## About the Role Patience Operations Web Portals Communication Prioritization Issue Tracking Detail Oriented Professionalism Microsoft Excel Time Management Microsoft Teams Customer Service English Language Microsoft Office Security Policies Microsoft Outlook Technical Support Help Desk Support Solution-Oriented, Customer service, Customer service oriented, Call center, Customer relationship, Help desk, Support, Help desk support, Multi tasking, * High school diploma or GED required; Associate's or Bachelor's degree in Information Technology, Business Administration, or a related field preferred. * 1+ years of experience in a call center, help desk, customer service, or technical support role. Required Skills and Competencies: * Strong communication skills in English - both written and oral - with the ability to explain technical concepts clearly and professionally to end users with varying levels of technical knowledge. * Demonstrated customer service skills with a patient, empathetic, and solution-oriented approach to handling end user support interactions. * Ability to accurately document support interactions, issues, and resolutions in an ITSM ticketing system in a clear, concise, and timely manner. * Strong attention to detail with the ability to follow established call handling procedures, knowledge base articles, and SOPs consistently and accurately. * Ability to manage multiple tasks simultaneously, including active call handling, ticket documentation, and queue monitoring, in a fast-paced environment. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and collaboration tools such as Microsoft Teams. * Demonstrated ability to work effectively as part of a team, taking direction from supervisors and contributing to a positive and collaborative team environment. * Strong time management and schedule adherence skills, with the ability to maintain consistent performance across all assigned shifts. * Ability to obtain and maintain a government security clearance as required., Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors., Empathy Patience Operations Web Portals Communication Prioritization Issue Tracking Detail Oriented Professionalism Microsoft Excel Time Management Microsoft Teams Customer Service English Language Microsoft Office Security Policies Microsoft Outlook Technical Support Help Desk Support Solution-Oriented ## Description The Call Center Operator will serve as the first point of contact for support, providing frontline assistance and customer service via phone, email, chat, and ticketing systems. This individual will work as part of a collaborative call center team under the direction of a Call Center Supervisor, following established procedures and service delivery standards to ensure a consistently positive support experience for all end users. Principal responsibilities will include but are not limited to: * Serve as the first point of contact for government end users contacting the Call Center via phone, email, chat, or web portal, delivering professional, courteous, and efficient support interactions. * Answer incoming calls and respond to submitted tickets promptly, accurately documenting all reported issues, requests, and resolutions in the ITSM ticketing system in accordance with established procedures. * Follow established call handling scripts, knowledge base articles, and SOPs to provide information support. * Accurately categorize, prioritize, and route calls, ensuring all relevant information is captured and communicated clearly. * Maintain consistent adherence to SLA requirements for response times, resolution times, and ticket documentation quality throughout each shift. * Communicate clearly and professionally with end users throughout the support lifecycle, providing timely status updates and follow-up on open or escalated tickets as needed. * Participate in team huddles, training sessions, and knowledge sharing activities to stay current on supported systems, updated procedures, and emerging issues. * Adhere to all applicable federal regulations, agency security policies, and call center operational procedures during every end user interaction. * Maintain a high level of professionalism, patience, and empathy when assisting end users, including those with varying levels of technical proficiency. * Meet or exceed individual performance targets including call handling metrics, ticket quality scores, customer satisfaction ratings, and schedule adherence., Security Clearance On-Time Performance IT Service Management Information Technology Full Stack Development Call Center Experience Collaborative Software Business Administration Business Transformation End-User Training And Support Customer Relationship Management +0 ## Related Videos - [How to Navigate Professional Relationships in the Tech Industry](https://www.wearedevelopers.com/videos/1276-how-to-navigate-professional-relationships-in-the-tech-industry) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [From clicks to cribs - How to find your dream home with web scraping](https://www.wearedevelopers.com/videos/767-from-clicks-to-cribs-how-to-find-your-dream-home-with-web-scraping) - [Psychological Safety in Software Engineering - Jenny-Margrethe Vej & Alexandra Hou Aldershaab](https://www.wearedevelopers.com/videos/2142-psychological-safety-in-software-engineering-jenny-margrethe-vej-alexandra-hou-aldershaab) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Fullstack Developer Salary UK](https://www.wearedevelopers.com/magazine/251-fullstack-developer-salary-uk) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)