> Markdown version of [/jobs/ext/2986359-technical-support-specialist-i](https://www.wearedevelopers.com/jobs/ext/2986359-technical-support-specialist-i). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist I - **Company:** Specialty Coating Systems - **Location:** Indianapolis, IN, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Software Applications, IBM Notes, Microsoft Office - **Published:** September 18, 2026 - **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18351641?backUrl=%2Fcareer%2F18351641%2FTechnical-Support-Specialist-I-Indiana-Indianapolis ## About the Role * Ability to understand technical questions and provide answers/instructions. * Must be able to travel 25% - 50% of the time, to customer sites both domestic and international, while following corporate travel procedures and policies. * Must possess a valid passport. * Must possess a valid driver's license and have a driving record that meets company standards., One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience. BASIC SKILLS: * Ability to read, write and follow written or verbal instructions. * Ability to use precision measuring and laboratory instruments, such as calipers, scales, micrometers, or similar test/inspection equipment. * Ability to interact closely with other departments to support customer focus and efficient operations. * Demonstrated analytical and technical ability within field of expertise. * Demonstrated capacity to work with Microsoft Office Products, Lotus Notes, and other critical computer applications. * Ability to write reports and any business correspondence. * Ability to communicate information and respond to questions from customers and internal departments. * Ability to calculate figures and amounts such as discounts, interest, etc. * Possesses exceptional customer service skills. * Well-developed communication, organizational and interpersonal skills. * High degree of manual dexterity and hand-to-eye coordination. * Self-motivated and able to work with independently with little or no direct supervision. * Ability to read blueprints/schematics (mechanical, electrical and pneumatic) * Electrical knowledge a must. * Strong computer skills required. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities ## Description The Tech Support Specialist I provides installation and post-sales support to customers, both internal and external, as it relates to equipment manufactured by SCS. Customer support will be conducted via telephone, email, on-site and any other means necessary., * Perform on site installation, start-up, training, retrofit, diagnostic and repair of customer's equipment. * Train operators and maintenance personnel. * Troubleshoots and diagnoses equipment malfunctions using a volt meter and other test equipment. * Provides customers with on site installation, start-up and training assistance. * Issues and prepares return authorizations for return of goods. * Hosts customers during customer acceptance of equipment. * Maintains customer equipment files. * Supports Coating Center machine maintenance needs. * Adheres to plant and corporate safety policies., * May assist in other areas or perform other duties as required by fluctuating business needs. ## Related Videos - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [What is quantum computing?](https://www.wearedevelopers.com/videos/481-what-is-quantum-computing) - [Securing your application software supply-chain](https://www.wearedevelopers.com/videos/468-securing-your-application-software-supply-chain) - [Building with IBM Bob](https://www.wearedevelopers.com/videos/100275-building-with-ibm-bob) - [Coding for Good: Achieving social change with an app](https://www.wearedevelopers.com/videos/1645-coding-for-good-achieving-social-change-with-an-app) - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) ## Related Articles - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Starter Kit For Job Applications For Developers](https://www.wearedevelopers.com/magazine/7-starter-kit-for-job-applications-for-developers) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)