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# BMC Helix Remedyforce Administrator / Consultant - AI & SLA Configuration

- **Company:** ICONMA LLC
- **Location:** Hooksett, NH, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Automation of Tests
- **Published:** September 18, 2026
- **Apply:** https://www.careerjet.com/job/usa8504c9422f46aa42f2c596ac358a472/eaa

## About the Role

* BS/BA in Chemistry or Biology, or Associates degree in a Laboratory Science or Medical Technology or Work Experience: 1 - 3 year Clinical experience preferred.
 * State of credentials licenses required: MLS/MT Certification
 * Must have the ability to establish work priorities and handle several procedures simultaneously.
 * Must interact with other departments.
 * Contact with clients may be required, good customer service skills important.
 * Must protect patient confidentiality at all times.

## Description

* Performs routine lab tests under the guidance of Medical Technologists and Laboratory Supervisor. Sets up and monitors automated test procedures.
 * Performs manual procedures requiring judgment.
 * Uses pre-calibrated and/or automated devices.
 * Follow the laboratory's procedures for specimen handling and processing, test analyses, reporting and maintaining records of patient test result;
 * Maintain records that demonstrate that proficiency testing samples are tested in the same manner as patient specimens;
 * Analyze specimens using approved testing procedures (see department SOPs).
 * Review and release test results.
 * Follow CLIA, HIPAA, OSHA, and safety guidelines as described in their respective guidelines.
 * Adhere to the laboratory's quality control policies, document all quality control activities, instrument and procedural calibrations and all maintenance performed;
 * Follow the laboratory's established policies and procedures whenever test systems are not within the laboratory's established acceptable levels of performance.
 * Identify problems that may adversely affect test performance or reporting of test results, correct the problems encountered or immediately notify the senior technologist or supervisor.
 * Document all corrective actions taken when test systems deviate from the laboratory's established performance specifications.
 * Follow department Cos procedure in reporting critical results to clients.
 * If applicable, answer questions from customers or other lab personnel.
 * Maintain complete records of all testing performed on-site.
 * Maintain general appearance of the department.
 * Make sure reagents/test kits have received dates, expiration dates, and if applicable opened dates.
 * Review/train on new procedures.
 * Attend monthly department and any additional training/educational meetings.
 * Participate in all applicable safety training sessions.
 * May perform some moderate-complexity testing with specific on-site training provided.
 * Perform other duties as directed by supervisor.
 * This is not an exhaustive list of all duties and responsibilities, but rather a general description of the work performed by this position.


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