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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Application Support Representative III - **Company:** SchoolsFirst FCU - **Location:** United States - **Experience:** Expert - **Salary:** $69,701.0 - $104,562.0 - **Contract:** Permanent contract - **Skills:** Macintosh Application Environment, Application Portfolio Management, Bash Shell, Business Software, Disaster Recovery, File Transfer, Monitoring of Systems, Python (Programming Language), Pattern Recognition, Windows PowerShell, Release Management, Scripting, Core Api, Uipath, SolarWinds (Software), Splunk, Appdynamics, Dynatrace - **Published:** September 18, 2026 - **Apply:** https://www.dice.com/job-detail/6c2f353c-c5a5-4942-bc62-3d9568a3a770 ## About the Role We're always looking for diverse, talented, service-oriented people to join our exceptional team., * High School Diploma or GED required * 3-5 years of prior related experience required * ITIL Foundation required * OpCon Operator/Administrator Certification preferred * Symitar/Episys Operations Training preferred * UiPath Orchestrator-related Certification preferred * Axway Operations Training preferred Knowledge, Skills, and Abilities * Advanced operation and troubleshooting of OpCon, including schedule design review, frequency analysis, and failure pattern analysis. * Symitar/Episys operational expertise, including familiarity with PowerOn/RepGen execution, SymConnect/file delivery integrations, and core processing cycles. * UiPath Orchestrator operational expertise - queues, assets, triggers, robot fleet health, and production troubleshooting in partnership with IT Automation Engineers. * Axway/managed file transfer operations, certificate/key lifecycle awareness, and partner onboarding from an operations perspective. * Operational onboarding of business applications (ACH, Patriot Officer, and similar) into a managed-services model. * Monitoring and observability tooling (e.g., Splunk, SolarWinds, Dynatrace/AppDynamics, native platform dashboards) and KPI reporting. * ITIL practices for incident, problem, change, and release management. * Scripting for operational efficiency (PowerShell, Python, or Bash) sufficient to read, modify, and execute automation aids. * Compliance and regulatory awareness (SOX, NCUA, PCI) as applied to core application operations. * Project management and ability to lead operational initiatives. * Strong oral, written, and interpersonal communication skills. * Prior experience in Financial Services and/or Credit Union preferred. Additional Knowledge, Skills, and Abilities Ability to maintain composure and lead clearly during high-pressure, member-impacting production incidents. Strong understanding that this team operates the financial heartbeat of the credit union - accuracy, timeliness, and auditability are paramount. Comfortable serving as the Run partner to Build teams (IT Automation Engineers, IT Core Development) receiving handoffs and owning production outcomes end-to-end. ## Description Serves as a senior individual contributor and subject matter expert responsible for the operational health, stability, and performance of the credit union's core application portfolio and approximately 6,000 daily automations executed across Symitar, OpCon, UiPath, and Axway. Proactively monitors and reports on environmental health, leads the triage and resolution of complex job, file transfer, and core application incidents, and partners with IT Automation Engineers, IT Core Development, and business application owners to enhance the reliability and effectiveness of the production environment. Owns the operational readiness of new automations and the onboarding of applications into the managed services model, expanding operational support beyond core platforms to applications such as Patriot Officer, ACH systems, and other business applications. Manages small- to medium-sized operational initiatives and serves as the primary escalation point for Level 1 and Level 2 operators. Performs responsibilities as defined within applicable RACI models under the direction of the Manager while contributing to continuous improvement, service reliability, and operational excellence. * Serves as a subject matter expert for the operational health of Symitar, OpCon, UiPath, and Axway, and the large volume of daily automations they execute. * Leads triage, root cause analysis, and resolution of complex production incidents impacting core processing, batch jobs, RPA workloads, and file transfer operations. * Proactively monitors environmental health, including job throughput, queue depth, file SLA attainment, error rates, and automation success rates; reports KPIs, trends, and optimization recommendations to management. * Partners with IT Automation Engineers on production readiness reviews, deployment of new automations and schedules, and continuous feedback loops that improve reliability and supportability. * Partners with IT Core Development on Symitar release and code promotion practices, including operational verification, backout planning, and post-deployment monitoring. * Owns the operational onboarding of new business applications into the managed services model, expanding operational support and coverage. * Coordinates operational aspects of releases and system changes; ensures change management, release management, and quality assurance practices align with ITIL principles. * Manages vendor support cases and escalations with core application vendors to identify root causes and drive timely remediation. * Provides operational input into capacity planning, schedule design, and resiliency improvements across the core application environment. * Leads recovery efforts for high-impact processing events and owns operational communications during production incidents. * Mentors and coaches Level I and Level II representatives; performs peer reviews of operational changes, runbooks, and shift handoff documentation. * Supports disaster recovery and business continuity planning, testing, and execution for core application systems. * Serves in a 24x7 on-call rotation as a senior support resource for the production environment. Additional Job Functions * Performs other duties as assigned * Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. 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