> Markdown version of [/jobs/ext/2986819-it-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2986819-it-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Desktop Support Technician - **Company:** CareerCircle - **Location:** Flint, MI, United States (Remote available) - **Experience:** Experienced - **Salary:** $73,450.0 - $132,775.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Artificial Intelligence, User Authentication, Collaborative Software, Computer Networks, Computer Literacy, Identity and Access Management, Microsoft Office, Single Sign-On, Software Engineering, Subsystems, Systems Integration, Enterprise Software Applications - **Published:** September 18, 2026 - **Apply:** https://www.careercircle.com/jobs/all/all/usa/all/all/9cc22338-294a-4157-beb2-f9bb0c4a5b79 ## About the Role Customer Service Microsoft Office Technical Issues Computer Literacy Technical Support Technical Training Valid Driver's License Business Communication Service-Level Agreement Field Service Management Explosive Trace Detection Enterprise Application Software Customer Relationship Management Troubleshooting (Problem Solving) AIRS Certified Diversity Recruiter (CDR), * Current U.S. Citizen with valid U.S. Passport in hand by hire date. * AS degree or graduate of technical school or military training in electronics field or equivalent experience * 4+ years' experience in field service environments * Must pass criminal background check, drug test and extensive credit check. * Physically able to get in narrow spaces, climb ladders / stairs, and carry 50+ lbs. without assistance. * Must have a valid U.S. Driver's License with Real ID. * Excellent customer service skills required. * Computer networking knowledge. * Employment dependent on TSA eQIP Clearance and able to maintain this clearance while employed at Leidos., * Computer literacy; competency in use of all programs within MS Office Suite and aptitude for learning specialized software programs. * Working knowledge of Trace ETD technology * Working knowledge of X-ray and/or CT technologies * Previous field electrical assembly experience * Software integration with electric/mechanical equipment. * IT networking knowledge/experience If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares. ## Description * Primary Interface to Product Support * Escalation path from Field Service * Supports products in the Americas (North, Central and South America along with the Caribbean) + Provide onsite support predominantly at US based customer locations. Requires up to 75% travel. + Second Level of Technical Support when US Senior FST Resources are exhausted + Provides Telephone & E-mail Technical Support to our internal and external customers. + Guides and Mentors Senior FSTs within the Americas to include OJT Sessions + Support Field Service Teams to help achieve SLA Requirements + Help drive continuous improvements to optimize system performance + Responsible for Critical Part reviews and approvals for spare part orders from Field Service. * Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or factory locations. * Performs Site/System Audits for Direct and CDR Locations within the Americas * Proactively provide inputs to Product Support for Documentation Updates and Equipment improvements. * Assesses Product/Equipment performance based on advanced diagnostic techniques, experience & support data. * Properly documents all troubleshooting recommendations/actions in our CRM System in a timely basis. * Ensures that tools and test equipment are properly maintained and calibrated. * Maintains clear and concise business communication proficiency, both oral and written. * Travel, overtime and work hours other than Monday-Friday are required. * Must be able to be a part of an On Call Support Rotation for after hours, weekend and holidays. * Work well with peers from various backgrounds to build effective work relationships. * May provide Operator and Technical Training to internal and external customers as required., Operations Management Automation Microsoft 365 Authentications Active Directory Technical Issues Operating Systems Business Valuation Service Management Workflow Management Process Improvement Endpoint Management Single Sign-On (SSO) Lifecycle Management System Implementation Optimization Software Full Stack Development Collaborative Software Artificial Intelligence Business Transformation End-User Training And Support Identity And Access Management Enterprise Application Software Troubleshooting (Problem Solving) +0 ## Related Videos - [10M Data Records Lost, Underwater Computing, and Psychedelic Fish - Matthias Geniar](https://www.wearedevelopers.com/videos/1908-10m-data-records-lost-underwater-computing-and-psychedelic-fish-matthias-geniar) - [Going Beyond Passwords: The Future of User Authentication](https://www.wearedevelopers.com/videos/714-going-beyond-passwords-the-future-of-user-authentication) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Fireside Chat with Lea](https://www.wearedevelopers.com/videos/551-fireside-chat-with-lea) - [Develop on Windows, Deploy on Red Hat Enterprise Linux](https://www.wearedevelopers.com/videos/1600-develop-on-windows-deploy-on-red-hat-enterprise-linux) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)