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# Information Technology Specialist 1

- **Company:** NYS Governor's Office of Employee Relations
- **Location:** Syracuse, NY, United States (Remote available)
- **Salary:** $56,183.0 - $71,719.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Cyber Security, Digital Forensics, Windows Desktop, Computer Equipment, Information Technology, Servicenow
- **Published:** September 18, 2026
- **Apply:** https://statejobsny.com/public/vacancyDetailsView.cfm?id=224887

## About the Role

* One year of permanent, competitive class service as an Information Technology Specialist 1 at NYSIF; OR
 * 60 semester credit hours including or supplemented by 15 semester credit hours in computer science; OR
 * One year of experience in information technology., * An associate degree or higher-level degree in Information Security, Computing Security, Cyber Policy, Cybersecurity, Digital Forensics, Information Assurance, Network and Computer Security
 * At least 3 months experience in Microsoft 365, Computer hardware troubleshooting and repair, Windows Desktop.

## Description

Duties Description This position is within the ITS End User Services Group and the incumbent of this position will monitor and manage ServiceNow Helpdesk tickets, emails and calls in a timely manner. Installing and configuring, desktop/laptop hardware and software., * Provide remote technical support via the Service Desk for NYSIF staff and external customers.

 * Address service requests and provide assistance to end users as it relates to NYSIF personal computing, both hardware and software.
 * Image computers.
 * Provide new employee onboarding support.
 * Configure mobile devices.
 * Support all ITS Teams with hardware deployments, installations and system maintenance.
 * Create and maintain user and instructional documentation.
 * Assist with the ITS hardware asset hardware inventory, including the maintenance of hardware inventory system data, participation in the annual Physical Inventory and hardware disposals.
 * Demonstrated ability to engage in good customer service skills when working with end users is required.
 * Ability to lift at least 25 pounds.
 * Occasional evenings and/or weekend.*


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